Sr. Manager, Customer Success Marketing

Description The Experience

Our Customer Success Marketing team sits at the intersection of product storytelling, go-to-market strategy, and customer impact - and this role is at the center of it all. As a Senior Product Marketing Manager, you'll own the messaging, narrative, and launch strategy for Salesforce's Customer Success portfolio, defining how one of our most important company values shows up in the market.

You'll also lead our Customer Zero storytelling for Customer Success, packaging how our own teams are using Agentforce to transform how we work - and turning those firsthand experiences into lessons that help our customers do the same. This is a hybrid role with three days in office each week.

• Build and continuously refine the core narrative and messaging framework for Salesforce's Customer Success portfolio, collaborating with go-to-market teams, Partner Marketing, and Professional Services Marketing to ensure a cohesive, connected story across the full post-sale ecosystem
• Own the marketing strategy and end-to-end launch execution for Customer Zero features and moments - from keynotes and Dream force to webinars and sales activation - partnering across Product, Sales, Marketing, and Communications to bring launches to market with impact
• Develop and maintain a comprehensive bill of materials including blogs, whitepapers, web copy, first call decks, event content, and more - ensuring assets are current, on-message, and accessible across teams
• Use AI tools to generate content, pressure-test messaging, and build scalable processes that improve speed and quality across the team

• You have extensive experience in Product Marketing, Corporate Marketing, Customer Marketing, Content Development, or Communications - with a strong track record leading product launches and cross-functional initiatives in large, complex, global organizations
• You're an exceptional storyteller with strong written communication skills and the ability to translate complex concepts into clear, compelling narratives for diverse audiences
• You're fluent with AI tools and use them actively as part of your day-to-day workflow
• You're comfortable engaging with and influencing senior leaders, and you bring clarity and momentum to ambiguous, high-stakes projects

• You have experience marketing professional services or customer success offerings
• You have an MBA or equivalent advanced business education

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

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Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

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It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

The typical base…