NSC Communications Specialist

Summary:

The National Sales Center (NSC) Communications Specialist develops and delivers timely, accurate, and engaging internal communications that help team members and leaders understand business priorities, process changes, product updates, and company news. This role owns the weekly newsletter and NSC portal and supports communications through email, presentations, video, and other approved channels. The Specialist partners with subject-matter experts and leaders from the front line through the executive level to translate complex information into clear, audience-appropriate messages that drive awareness, readiness, and consistent execution across the NSC.

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The National Sales Center (NSC) Communications Specialist develops and delivers timely, accurate, and engaging internal communications that help team members and leaders understand business priorities, process changes, product updates, and company news. This role owns the weekly newsletter and NSC portal and supports communications through email, presentations, video, and other approved channels. The Specialist partners with subject-matter experts and leaders from the front line through the executive level to translate complex information into clear, audience-appropriate messages that drive awareness, readiness, and consistent execution across the NSC.

• Own the end-to-end production and release of the NSC weekly newsletter, including content intake, drafting, editing, approvals, formatting, distribution, and archival.
• Draft, edit, and publish clear communications about process, policy, system, product, pricing, program, and organizational updates.
• Select and use the appropriate communication medium for each audience, including email, newsletters, portal content, presentations, huddle materials, job aids, graphics, and video.
• Record, edit, caption, and publish short-form videos and other multimedia content as needed to support learning, engagement, and change adoption.
• Partner with subject-matter experts to validate technical and operational content before release and ensure communications are accurate, actionable, and aligned with approved guidance.
• Adapt messaging for audiences ranging from front-line team members and people leaders to directors and above.
• Maintain the NSC communications calendar, intake queue, distribution lists, templates, shared files, and archive of past communications.
• Coordinate review and approval workflows, manage competing deadlines, and follow up with content owners to support timely releases.
• Monitor readership, engagement, feedback, and acknowledgment results when available; recommend improvements to content, timing, format, and channel strategy.
• Support urgent or time-sensitive communications and complete additional NSC communications assignments as business needs evolve.

• Exceptional writing, editing, proofreading, and message-framing skills, with close attention to accuracy, tone, grammar, and brand standards.
• Ability to translate complex operational, product, and process information into concise, actionable content for varied audiences.
• Sound judgment in selecting communication channels, sequencing messages, and escalating unclear or sensitive content.
• Working knowledge of video recording and editing, visual storytelling, accessibility practices, and basic content design.
• Strong organization, project management, prioritization, follow-through across multiple deadlines and stakeholders.
• Skilled at building productive relationships with front-line employees, people leaders, subject-matter experts, and senior leaders.
• Able to work independently, respond calmly to changing priorities, and maintain confidentiality and professionalism.
• Continuous-improve…