Social Media Community Manager

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

You’ll help build and engage Coursera’s global learner community across organic social channels, sitting at the intersection of social strategy, audience engagement, learner advocacy, and brand storytelling. Rather than managing reactions alone, you’ll develop proactive engagement approaches that increase Coursera’s visibility, strengthen learner relationships, and surface insights that inform social content and broader marketing strategy. You’ll partner closely with Social, Brand, Content, Learner Support, PR/Comms, and external agency partners to ensure Coursera shows up with a timely, thoughtful, and learner-centered voice.

You’ll also identify learners with compelling stories, build a pipeline for follow-up, and help translate community conversations into content opportunities, testimonials, and strategic insights.

Core skill for managing community voice, engagement, and interactions across Coursera’s organic social platforms daily.

Critical for identifying community trends, learner sentiment shifts, and emerging platform behaviors to inform strategy.

Vital for building learner story pipeline, identifying compelling outcomes, and conducting thoughtful learner outreach.

• Develop and execute proactive community engagement strategies across Coursera’s organic social channels, including Linked In, Instagram, Threads, Tik Tok, You Tube, Facebook, X, and emerging community surfaces like Reddit to grow brand visibility and deepen learner connection
• Manage Coursera’s community voice across social platforms by responding to high-priority learner comments, mentions, repost opportunities, and engagement moments, while coordinating with agency support for general comment response
• Identify community trends, learner needs, sentiment shifts, and emerging platform behaviors, then translate findings into actionable recommendations for social content, campaigns, and audience engagement strategy
• Build and maintain a learner story pipeline by identifying learners with compelling outcomes or experiences, conducting thoughtful outreach, and coordinating follow-up with relevant internal partners
• Partner with Learner Support, Social, Brand, Content, PR/Comms, Legal, and agency teams to elevate sensitive issues, align on messaging, and ensure community interactions reflect Coursera’s brand and values
• Track and report on community engagement, proactive outreach, learner story sourcing, sentiment, and recurring themes to measure impact and inform ongoing strategy

• 5+ years of experience in community management…