Senior Community Manager - Creative

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh
* t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Community Managers are responsible for maintaining, curating, growing, and analyzing a brand’s social media presence. Effective and impactful community management results in a deep understanding of how a brand’s audience thinks, talks, interacts, and engages—and turns those insights into opportunities on social.

This Senior Community Manager will lead community management on the team, solely focused on a major online retailer’s always-on social accounts. As a strategic steward and day-to-day voice of the brand’s social, they will guide how the brand shows up, connects with its community, participates in culture, and grows its footprint across IG, FB, TT, YT, Pinterest, Threads, and emerging platforms.

The role requires close collaboration with both internal and external teams. They will shape the brand’s approach to community engagement, advise clients on when and how the brand should enter conversations— and when it should sit them out—and translate what’s happening within the community into actionable insights for creative, strategy and client teams. They work in services of their communities while maintaining a responsibility to the brand’s broader social and business objectives.

This person should live and breathe social: understand platform culture, recognize a trend before it peaks, and know the difference between simply participating in a conversation and adding something meaningful to it.

As a Senior Community Manager, your role is equal parts strategist, community builder, creative partner, and performance analyst. You’ll be expected to:

• Own the day-to-day community strategy and help define how the brand engages, responds, and participates across social

• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with creative, strategy, and client teams

• Manage publishing and posting schedules across multiple channels, continually advising on and optimizing timing, cadence, and platform best practices

• Lead the QA process of all posts, ensuring the creative, specs, captions, hashtags, influencer tags, links, and URLs are accurate

• Craft engaging, platform-native copy in the brand’s tone of voice—including captions, comments, replies, and real-time engagement

• Monitor live chats across Instagram and Facebook for scheduled live streams

• Own community engagement and moderation by monitoring the brand’s platforms throughout the week directly responding to users, proactively engaging with relevant conversations, brands, creators, and communities beyond owned channels; also escalating customer care crisis issues to appropriate teams

• Monitor community sentiment and conversation to understand what audiences care about, how they perceive the brand, and where opportunities or potential risks are emerging

• Identify and quickly activate against cultural trends, memes, emerging behaviors, platform features, and competitor activities

• Deliver weekly trendspotting reports that go beyond reporting what is trending to recommend specific,…