Program Assessment & Matching Specialist

Purpose

Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential.

Big Brothers Big Sisters of Central Indiana serves more than 1,000 youth annually ages 8 - 18 in Hamilton, Johnson, and Marion Counties. We partner with parents/caregivers, volunteers, schools, and the donors in our community to defend, ignite, and empower the potential of every child we serve.

Purpose of this function and role:
The Enrollment and Matching team and Enrollment and Matching Specialist (Program Assessment & Matching Specialist), engage interested youth, parents/guardians, and volunteers and initiates the enrollment process, while providing an elevated level of customer service. The team assesses youth and volunteers for eligibility and suitability for the program and places them in an appropriate match.

The Core Values of the Big Brothers Big Sisters network are Access, Belonging, & Opportunity. At Big Brothers Big Sisters of Central Indiana, we harness the power of our mission to connect people in relationships that celebrate and affirm who they are, foster a sense of belonging, and enable opportunities and experiences to empower their potential. All staff are expected to demonstrate commitment to the Core Values through their everyday work and learning.

• Assess eligibility, suitability, and coach-ability of all applicants by conducting a thorough interview and screening process;
• Evaluate each applicant's ability to build and sustain a safe and healthy relationship;
• Ensure a client centered approach from inquiry to match support;
• Make matches that are most likely to result in strong and enduring relationships;
• Ensure participant’s understanding and buy-in on agency policies and program expectations;
• Begin the process of evaluating impact through collection of baseline data;
• Ensure that appropriate pre-match training is provided to all participants; and
• Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.

• Assess all program applicants through a thorough interview process. Provide a detailed summary of all information learned using professional insight into determining program eligibility.
• Provide recommendations for individual training needs, and for each match participant to ensure a positive experience for the child and successful and satisfying experience for the volunteer.
• Provide accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Work with strategically identified external partners (i.e., Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
• Staff recruitment booths/tables, match activities and agency events.
• Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
• Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.
• Be an ambassador for BBBSCI (Big Brothers Big Sisters of Central Indiana) by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
• Maintain budget documents including invoices and other expenses incurred by department as needed.

• Maintain timesheet and budget documents, including invoices and other expenses, and submit through proper channels promptly.
• Participate and engage in continued staff learning and discussions.
• Attend required meetings and events as scheduled.
• Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
• Always represent BBBSCI professionally, providing courteous service to internal and external constituents and…