Community Outreach Professional - Lead

Description

The Community Outreach Professional Lead (COPL) contributes to HIP's Mission by offering front line neighborhood response for those who are homeless, for partners serving those who are homeless, and the Fountain Fletcher District in coordination with PBSO. The COPL will work closely with HIP’s Youth Outreach Lead who provides youth focused outreach in partnership with Outreach Inc., Stopover and PBSO. Together these two staff will coordinate outreach times with partners, offer community and shelter based CES assessments, and work closely with partners to educate and create streamlined services.

Specifically the COPL will: coordinate services with Southeast Community Services ensuring CES enrollment for those in need; engage individuals at the community breakfasts Tuesdays & Fridays offering triage linkage and CES as needed; coordinate with the Fountain Fletcher District Association to support a coordinated response to homeless in that area; coordinate services with PBSO; and collaborate with community partners to ensure triage and CES services are offered at all local shelters.

The COPL will represent HIP in all outreach service coordination. The COPL will ensure that all clients needing services will be assisted with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include a thorough understanding of resources and how to access those resources throughout the community; assessing and offering needed services to clients seeking assistance;

coordinated communication throughout the community in each role with shelter providers, CES lead, PBSO leadership and colleagues, HIP colleagues, neighborhood and community partners, and all clients encountered; accurate and timely documentation in the HMIS system; ability to manage, prioritize and follow a schedule as part of a team; and ensuring coverage of essential services.

• Active participation in all mandatory meetings such as:
  All Staff, PBSO meetings, CES meetings, FFDA meetings, Case Conferencing, and Supervision
• Coordination of at least quarterly shelter blitzes in partnership with PBSO, RDOOR, and other partners – to begin Summer of 2026
• Coordinate with colleagues at Southeast Community Services to ensure linkage of all homeless services for those they are working with who are literally homeless
• Maintaining awareness of resources and referral process for resources in the community; updating this information for HIP staff on a quarterly basis
• Ensure accurate data entry and record collection for HMIS including CES documentation; triage services and case notes; outreach services and case notes
• Participate and track service needs identified through PBSO e‑mails
• Update All Staff on systems, processes, and information impacting Outreach and neighborhood services
• Partner to support other HIP services as needed including wellness checks with Case Managers, response to community calls, assistance in locating client, etc.
• Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies
• Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP services

• College degree with 3 to 5 years of experience working with vulnerable populations or 5+ years working with vulnerable populations with a focus on homelessness or 2 years post lived experience
• Leadership experience preferred
• Crisis management skills preferred
• Strong written and oral communication skills with ability to present to groups
• Professional appearance and manner
• Computer proficiency in Microsoft Office and Internet
• Ability to work independently
• Ability to work effectively as part of a team
• Ability to work effectively with a diverse group of clients, staff and community members
• Able to prioritize, organize tasks and time, and follow up; high detail orientation and accuracy; performs responsibilities efficiently and timely (time management)
• Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone;…