Director of Volunteer Services

Job Details Level: Management

Job Location:

Administrative Office
- Indianapolis, IN 46204 Position Type:
Full-time (Salary) Education Level: Bachelor's Degree Salary Range: $48,000.00 - $58,000.00 Salary/year

Travel Percentage :
Negligible

Job Shift: Day Job Category:
Nonprofit
- Social Services Position Description

The Director of Volunteer Services oversees the Volunteer Ministry of Wheeler Mission by leading a team of paid staff, managing all volunteer policies and processes, including the volunteer life cycle of recruitment, selection, onboarding/training, appreciation/recognition, evaluation, promotion, and exit. This position ensures the needs for volunteers are being met by working with the Volunteer Ministry Team and other key Staff. The Director of Volunteer Services is an advocate for meaningful volunteer engagement and best practices.

This position also oversees the use of, training, and functionality of our volunteer management system and database.

Brief description of duties in order of priority

• Provide strategic oversight of the Volunteer Life Cycle, including recruitment, selection, onboarding, training, recognition, evaluation, promotion, and exit across all WM locations.
• Serve as the organization’s subject matter expert on volunteer engagement, promoting best practices, and identifying opportunities to strengthen volunteer involvement.
• Ensure Volunteer Services policies, procedures, and handbooks remain current, effective, and consistently implemented across the organization.
• Develop and maintain resources, tools, and documentation that support Volunteer Services initiatives and enhance the volunteer experience.

• Oversee the administration, maintenance, and reporting of the Volunteer Management System, ensuring accurate records and effective system utilization.
• Train and support Volunteer Services staff and Wheeler Mission employees in the effective use of volunteer management systems and related processes.
• Maintain open communication with volunteer supervisors across all ministry locations to identify needs, resolve issues, and ensure consistent volunteer support.
• Manage the Volunteer Services budget, exercising sound stewardship of resources while ensuring the ministry is adequately supported.

• Provide leadership, coaching, and supervision to the Volunteer Engagement Managers, fostering accountability, collaboration, and professional growth.
• Build strong partnerships with Wheeler Mission leadership to ensure volunteer efforts align with ministry priorities and organizational needs.
• Represent Wheeler Mission to prospective volunteers, community organizations, and external stakeholders through speaking engagements, tours, interviews, and relationship-building activities.
• Participate in Development, Leadership, and other organizational meetings and trainings to support ministry alignment and organizational effectiveness.

This position provides supervision and guidance to the Volunteer Engagement Managers within the Volunteer Department, while also overseeing the activities and contributions of all volunteers involved at Wheeler Mission.

• Adaptability
• Relationship Building
• Leadership Skills
• Community Engagement
• Collaboration
• Organizational Skills
• Emotional Intelligence
• Listening
• Problem-Solver
• Compassion
• Detail Oriented
• Cultural Competence
• Timeliness
• Conflict Resolution
• Strategic Thinker
• Communicates Effectively
• Dependability
• Negotiation & Conflict Resolution

• Bachelor’s degree in Communications, People and/or Project Management or a combination of education, training, and/or experience
• Exceptional communication skills.
• Outstanding organizational skills

• Extensive knowledge and experience in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:
  • Christ-Centered Purpose
  • Faithful…