Manager of Volunteer Programs

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Full Time Management Indianapolis, IN, US

2 days ago Requisition

$47,800.00 To $51,000.00 Annually

Job Title: Manager of Volunteer Programs

Full-time/Part-time:Full-time

Regular/Temporary:Regular

Reports To:Director of Stakeholder Engagement

Salary:$47,800 - $51,000 annually

Benefits: Health, dental, vision insurance (company pays 90% of employee coverage), company-paid life and long-term disability insurance and 403(b) match up to 3%; generous PTO and holiday schedule

The Manager of Volunteer Programs leads KIB’s volunteer recruitment, engagement, and retention efforts, ensuring an exceptional volunteer experience while supporting organizational goals. This position oversees volunteer systems, communications, data management, and specialized volunteer programs, while partnering across departments to strengthen community engagement and volunteer participation. The Manager works independently while collaborating closely with Director of Stakeholder Engagement, colleagues across the organization, community partners, and volunteers to strengthen volunteer participation, expand community partnerships, and advance KIB’s mission.

• Develop and implement volunteer recruitment, engagement, recognition, and retention strategies to grow participation across KIB programs
• Evaluate volunteer programs and recommend improvements based on participation data and volunteer feedback
• Lead volunteer logistics and staffing for organization-wide projects and special events

• Build and maintain relationships with community partners, volunteer groups, and returning volunteers
• Recruit, train, support, and recognize volunteers
• Coordinate volunteer staffing to meet organizational and departmental needs

• Manage volunteer systems, registration processes, project requests, databases, and related technology platforms
• Oversee volunteer communications and promotion through internal and external channels
• Maintain volunteer records, participation metrics, and reporting for organizational needs and grants

• Manage the day-to-day operations of Ambassador and Tree Tender Programs
• Coordinate educational opportunities, appreciation events, and ongoing volunteer communications
• Evaluate program effectiveness and implement continuous improvements

• Partner with program managers and internal departments to coordinate volunteer support
• Collaborate with Development, Community Engagement, and Marketing to expand volunteer opportunities
• Contribute to organization-wide initiatives
• Assist with any additional duties as assigned in service to the mission of KIB /li>

• Excellent verbal and written communication skills with the ability to build relationships across diverse communities
• Demonstrate experience with volunteer recruitment, engagement, and program management
• Strong project management, organizational, and problem-solving skills with the ability to balance multiple priorities in a fast-paced environment
• Experience with data tracking, reporting, and program evaluation
• Proficiency with Salesforce CRM, Formstack, Microsoft Office Suite, or similar database systems
• Ability to lead, motivate, and facilitate groups of volunteers in both indoor and outdoor settings
• Experience presenting to large groups and representing an organization in community settings
• Highly organized, detail-oriented, self-motivated, and adaptable
• Understanding and appreciation of diversity, equity, inclusion, and belonging
• Proficiency in a language other than English (e.g., Spanish, Haitian Creole, Chin, Tagalog) preferred

• Bachelor’s degree in a related field preferred. Relevant experience may be considered in lieu of a degree
• 3-5 years of volunteer management, community engagement, nonprofit program, management, or related experience preferred
• Experience with Salesforce CRM and volunteer management software preferred

• Physically able to lift heavy items (up to 50lbs.) consistently throughout a regular workday
• Comfort walking, standing for long hours, and withstanding working outdoors in all seasons
• Ability to accommodate seasonal nature of workload, including working weekends and/or evenings as needed
• Valid driver’s license with six points or fewer
• Ability to or willingness to learn how to pull a 25’ long trailer behind a full-sized pickup truck
• Exhibit KIB’s Cultural Values of Teamwork, Accountability, Excellence, Welcoming All Voices, Balance, and Joy