RN Patient Care Coordinator; PCC | University | North Med Surg

If you are looking to make an impact on a meaningful scale, join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent-rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

Responsible for patient care outcomes through the coordinated delivery of nursing care for areas of responsibility. With guidance from the Clinical Director, deploys priorities for clinical quality, service and associate development and retention. Ensures that a collaborative plan of care is implemented by Registered Nurses and other team members. Assists professional nurses with the coordination of the patients' care with multidisciplinary team.

Ensures responsiveness to physicians. Directs associates providing on‑site coaching and staff assignments. Conducts associate performance evaluation in collaboration with the Clinical Director. Ensures continued readiness regarding accreditation and regulatory requirements. Responsible for assuring the general upkeep of the physical facilities and patient care equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

• Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
• Orchestrates patient flow and bed assignments within the shift.
• Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
• Troubleshoots for patient safety, assessments, and care issues during rounds and throughout shift.
• Ensures immediate response to patient and/or family concerns.
• Serves as primary point of contact for physicians and is responsive to physicians' needs.
• Makes/ensures that appropriate assignments are made.
• Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
• Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to associates and from associates to Clinical Director.
• Collaborates with support departments to ensure services needed for patient care are appropriate and timely.
• Delegates tasks appropriately and within licensure requirements.
• Participates in quality reviews for clinical care.
• Provides clinical leadership to associates during the shift.
• Supports associates' development of skill and knowledge.
• Provides first line feedback to staff on performance.
• In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
• Creates a positive work environment and contributes to associate retention.

Required – Post‑Graduate Certificate or Diploma in Nursing. Preferred – Bachelor’s Degree in Nursing.

Required – Nursing 1–3 years experience.

Registered Nurse – Tennessee, Tennessee Board of Nursing. Basic Life Support – American Heart Association.

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. The position requires good balance and coordination. Physical requirements include medium work – exerting up to 50 lbs of force occasionally and up to 25 lbs frequently, close visual acuity including color, depth perception, and field of vision for tasks such as patient assessment, data analysis, transcribing, computer use, and reading.

Frequent invasive and non‑invasive patient contact, exposure to patient fluids and hazardous materials, and the ability to react quickly to emergency situations are required.

Supplies all clinical and support staff assigned to the team.

Our associates are passionate about what they do, the service they provide, and the patients they serve. We value family, team, and a Power of One culture that requires commitment to the highest standards of care and unity. We are a large medical center in Memphis and are dedicated to improving every life we touch, including our associates. We treat associates with respect and offer many opportunities to learn, grow, and build a fulfilling career.