Director of Home Health Operations

Position Summary

The Director of Home Health Operations is responsible for providing overall leadership and oversight of the day-to-day operations of Graceful Aging Home Health Care. This position serves as a senior leader within the agency and is responsible for ensuring that clinical services, administrative operations, staffing, regulatory compliance, quality assurance, and patient care activities are effectively coordinated and carried out in accordance with agency policies and applicable federal and state requirements.

The Director will work closely with the Administrator, clinical leadership, field staff, administrative staff, physicians, and other healthcare providers to ensure the agency delivers high-quality, compliant, patient-centered home health services.

Because this position provides significant oversight of clinical operations, the Director must be a licensed Registered Nurse with demonstrated supervisory and leadership experience. Previous experience in Medicare-certified home health is highly preferred.

• Reports to the Agency Administrator/Owner and works collaboratively with the Director of Nursing/Clinical Manager and other agency leadership.

• Oversee the day-to-day operations of the home health agency and ensure efficient coordination between clinical and administrative functions.
• Provide leadership, direction, and support to clinical, administrative, and field personnel.
• Assist with the development and implementation of short-term and long-term operational goals for the agency.
• Establish clear expectations, accountability, and workflows for agency staff.
• Hold and participate in regular management and staff meetings to promote communication and effective agency operations.
• Identify operational concerns, barriers, and risks and develop appropriate corrective actions.
• Ensure adequate staffing is maintained to meet patient needs and agency operational requirements.
• Participate in recruitment, interviewing, selection, orientation, onboarding, supervision, and evaluation of agency personnel.
• Promote a professional, collaborative, accountable, and patient-focused organizational culture.
• Serve as a resource to staff and provide guidance regarding operational and clinical concerns.

• Provide oversight and direction for the agency's clinical operations.
• Work collaboratively with the Clinical Manager/Director of Nursing to ensure the delivery of safe, appropriate, and compliant patient care.
• Monitor admissions, resumptions of care, recertifications, transfers, and discharges to ensure timely and appropriate completion.
• Oversee the admission process and assist with determining whether referrals are appropriate for the agency based on clinical needs, staffing capacity, and available resources.
• Ensure plans of care are developed, updated, implemented, and followed appropriately.
• Monitor patient care needs and ensure necessary changes in services or plans of care are communicated and implemented.
• Assist in resolving clinical issues and serve as a resource for nurses, therapists, home health aides, and other clinical personnel.
• Ensure appropriate coordination of care among agency staff, physicians, other healthcare providers, patients, families, and community resources.
• Ensure changes in patient condition and other significant clinical concerns are communicated to the appropriate practitioner.
• Assist with clinical case review and monitoring of high-risk or complex patients.
• Provide clinical guidance in emergency or urgent patient-care situations as appropriate.
• Participate in patient care when necessary to support agency operations and continuity of care.

• Ensure agency operations are conducted in accordance with applicable federal, state, Medicare, accreditation, and other regulatory requirements.
• Maintain working knowledge of home health Conditions of Participation, agency policies, state requirements, accreditation standards, and professional standards of practice.
• Assist with maintaining agency readiness for surveys, audits, inspections, and accreditation activities.
• Oversee implementation of agency policies and procedures and ensure staff understand and follow applicable requirements.
• Participate in the agency's Quality Assessment and Performance Improvement (QAPI) program.
• Review trends involving hospitalizations, falls, infections, complaints, medication discrepancies, missed visits, documentation…