Pet Resource Center Coordinator

The Pet Resource Center Coordinator supports Indy Humane’s animal intake and resource services by coordinating intake appointments, facilitating owner surrenders and animal transfers, maintaining accurate animal records, and providing compassionate and professional assistance to members of the public.

This position serves as an important point of contact for individuals surrendering or transporting animals to Indy Humane. The Pet Resource Center Coordinator gathers and documents animal, medical, behavioral, microchip, and owner information; coordinates intake scheduling; and works with Medical, Enrichment, and other shelter teams to ensure animals move efficiently and appropriately through the intake process.

The Pet Resource Center Coordinator also provides patrons and members of the public with information, education, and available resources in support of Indy Humane’s mission and programs. This position regularly interacts with individuals who may be experiencing stressful or emotionally difficult circumstances and must demonstrate professionalism, empathy, sound judgment, effective communication, and appropriate conflict-resolution skills.

Success in this position requires strong customer service, animal-handling skills, attention to detail, reliability, teamwork, organization, and the ability to manage multiple priorities in a fast-paced and frequently changing shelter environment.

• Facilitate the intake of animals being surrendered or transferred to Indy Humane.
• Provide assistance and information to patrons and animal transporters arriving at the Pet Resource Center and Admissions and Reclaim Center.
• Gather necessary information regarding animals being admitted, including ownership information, medical history, behavioral information, microchip information, and other relevant records.
• Assist patrons and transporters with safely bringing animals, carriers, supplies, and equipment into the facility.
• Ensure intake procedures and established organizational protocols are consistently followed.
• Identify information or concerns requiring review by Medical, Enrichment, Operations, or other appropriate staff.
• Communicate relevant animal information promptly to appropriate departments.
• Support efficient movement of animals through Indy Humane’s intake and shelter processes.

• Coordinate and maintain the Pet Resource Center intake schedule.
• Schedule surrender, transfer, and other applicable intake appointments according to established procedures and available capacity.
• Maintain accurate appointment information and communicate scheduling expectations to patrons and transporters.
• Respond appropriately to schedule changes, cancellations, urgent needs, and changing shelter capacity.
• Coordinate with appropriate departments regarding scheduled animal arrivals and anticipated intake needs.
• Help ensure intake volume and scheduling align with available organizational resources and established procedures.

• Enter accurate and complete animal intake information into Indy Humane’s shelter management systems.
• Document surrendering-party or transporter information as required.
• Enter and maintain microchip information, medical records, behavioral information, and other relevant animal data.
• Take appropriate intake photographs of animals.
• Upload animal photographs and information into Shelter Luv or other designated shelter systems.
• Prepare and print kennel cards and other required intake documentation.
• Maintain detailed records of services, resources, and supplies provided to patrons.
• Ensure records are completed accurately and within established timelines.
• Maintain confidentiality and appropriate handling of patron,…