Field Service Engineers CT

Overview

Our client is a leading manufacturer of advanced CT scanners. They are looking for several Field Service Engineers to grow their US operations. These are permanent, full-time W2 roles with frequent travel.

• 4-5 years of technical support or a related customer-facing role, with at least 2 years in a technical role in a global company.
• Be willing to travel overseas for system training.
• Have an Engineering degree in a relevant area or proven experience in a similar position.

• Excellent analytical and problem-solving skills.
• Willing to work flexible hours as requested to cover continental US time zones.
• Provide effective service in a timely manner.
• People person who enjoys customer interaction and getting customers excited about the company solutions.
• Team player with exceptional communication skills who loves working with people of all kinds.

• Provide leadership for technical support to the US service teams, including troubleshooting, devising workarounds, and escalating complex investigations of system issues in the field.
• Lead root cause investigation, troubleshooting, and investigation of field service issues using multiple tools and datasets and by working directly with the Global Service Team for problem resolution.
• Lead field installation for US sites through on-site and remote support. Provide ongoing installation training and feedback.
• Train field engineers, both by lectures and hands-on.
• Support customer complaint handling and be able to record the complaints in the CRM system.
• Ability to write and provide feedback for technical service instructions.
• Maintain and constantly improve self-knowledge and system technical knowledge.