Team Leader-Back Office-VOC

Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.

This role is responsible for Coordinating with clients & inspection team, preparation of inspection certificate/reports, invoices and collection of payment as per the guidelines of company within the stipulated.

• Updating of COMDIV System/VOC platform /software in accurately and in stipulated time as instructed by the management
• Review of Nomination documents to ensure they are completed as per guidelines of SoP and ISO 17020/ ISO 17065.
• Communicating with laboratories for quotation and providing them with the correct standards whenever applicable. Ensuring that the Laboratories provide the test reports as per the standard requirement and continue follow-up.
• Maintain ALL data/Information as per ISO 17020 procedure and Instructions
• Act as Ass/deputy manager in respect of ensuring that all ISO 17020 requirements are met
• Preparation of necessary reports in stipulated time frame
• Monitoring day-to-day Ops activity.
• Making sure tasks within team is well aligned.
• Coordinating with internal stakeholders (Tech team/ Inspecting Team/ Global Tech team/ back-office team) as well as external Clients
• Issuance of Invoice and following up for the payment. Help to improve company DSO by good collection.
• Good Knowledge of International Trade/Shipping terms and processes
• Training / guiding team to enhance productivity
• Any other work assigned by reporting officer/Manager

• Graduate in any stream with hands on experience of VOC OR
  
  B.Sc. Agri/ Food
• 7-8 years working experience, in the international trade and/or in the Inspection environment is a plus
• Typing speed minimum 20 to 40 words per minute with a high accuracy rate