Global CPQA Reporting & Insights Leader

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

Consumer Product Quality Assurance – Reporting & Insights Lead

Are you passionate about data and real‑world impact? Join us to turn product quality and complaint data into insights that help patients—through validated analytics that power better quality decisions at scale.

Overview

As consumer product portfolios grow in scale and complexity, we are strengthening our Consumer Product Quality Assurance (CPQA) capabilities to ensure strong product performance and quality system oversight in real‑world use.

Product complaints are a critical, regulated source of customer and patient feedback, enabling early signal detection, risk identification, and continuous improvement across the product lifecycle.

This role reports to the Associate Vice President of End‑to‑End Product Complaints and leads the transformation of reporting and analytics that convert complaint and quality data into validated, decision‑ready insights. The role supports global complaint management by enabling the analysis and interpretation of product complaint data, driving quality, compliance, and process improvements across the enterprise.

Organization Overview

The Consumer Product Quality Assurance – Reporting & Insights Lead is a core role within the Global Product Complaints organization, responsible for advancing reporting and analytics capabilities that support the end‑to‑end product complaints quality system.

The role primarily serves CPQA and the global complaint management system, while supporting a broader network of thousands of stakeholders globally, including manufacturing sites, affiliates, call centers, and cross‑functional partners.

Working in close partnership with the Global Quality Transformation Office and Tech@Lilly, this role ensures that data, reporting, and analytics solutions are scalable, efficient, aligned to enterprise platforms and standards, and meet the needs of a complex, global quality ecosystem.

Key Objectives / Deliverables

• Define and deliver the global CPQA reporting and analytics strategy, enabling scalable, compliant, and insight‑driven decision making aligned to enterprise quality objectives.

• Partner with Tech@Lilly and the Global Quality Transformation Office to align reporting, data, and analytics solutions to enterprise strategy, architecture, and validation standards.

• Provide technical leadership to define the “art of the possible”, shaping innovative, scalable reporting and analytics solutions in partnership with Tech@Lilly and domain SMEs.

• Enable the analysis and interpretation of product complaint and quality data to deliver validated insights, signal detection, and decision support for quality, compliance, and business leadership.

• Design and deliver business intelligence and advanced analytics solutions, leveraging automation and AI to drive insight generation and continuous improvement.

• Conduct external benchmarking within and beyond pharma to identify leading practices and inform the CPQA analytics transformation roadmap.

• Establish and operate standardized reporting and analytics services, including routine performance reporting, standardized metrics, and regulatory / audit support requests.

• Ensure reporting and analytics solutions meet GxP, validation, and data integrity requirements, supporting reliable and compliant quality system outputs.

• Drive simplification, standardization, and automation of reporting activities to improve efficiency and reduce fragmented, manual processes across the organization.

• Act as system owner and build global reporting and analytics capabilities, including talent development, performance, issue resolution, and continuous…