Quality Assurance Specialist

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Quality Assurance Specialist to join our Quality team. The Quality Assurance Specialist supports high-quality and compliance service delivery by conducting chart audits, analyzing data, training staff on documentation standards, and assisting with EHR system implementation and improvement. This role offers flexible scheduling, with the option to work remotely or from the office, along with quarterly travel to various offices across Indiana.

Quality Assurance Monitoring (80%)

• Complete accurate quality audits of program records.
• Provide timely feedback and reports to program Directors regarding critical documentation errors and needed corrections.
• Assist in the development of Corrective Action Plans related to deficiencies identified in the record review process.
• Participate in the Performance and Quality Improvement functions of the agency, as indicated and requested.
• Provide required or needed training and feedback to staff regarding services.
• Run and analyze reports to monitor documentation compliance

EHR Implementation Support (10%)

• Support new EHR implementation and rollout through system testing, development of training materials, and delivery of staff training

Training (10%)

• Training to meet needs or quality department or programmatic needs

• Bachelor's Degree required
• Proficient in Microsoft Excel, Microsoft One Drive;
  Microsoft PowerBI experience a plus
• Knowledgeable of generally accepted DCS, Medicaid, and COA (Council on Accreditation) standards
• Ability to work with data accurately and efficiently; strong detail orientation
• Committed to meeting deadlines
• Communicates clearly and effectively, both verbally and in writing; collaborates and interacts well with a broad spectrum of individuals
• Demonstrates appreciation for and ability to respond to cultural differences
• Adept prioritization and time management abilities

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• PTO and Paid Holidays
• Short-Term and Long-Term Disability
• Life Insurance
• Flexible Schedule

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.