Manager, Quality Control

The Manager, Quality Control (RMS) is responsible for managing and coordinating Quality Control (QC) resources and activities within the operational arena, ensuring that established Quality standards, processes, controls and technical requirements are effectively implemented and consistently applied across operational sites and/or functions.

Working within the Quality Management System and Operating Model, with priorities established by Quality leadership, the role translates requirements into clear day-to-day activities and deliverables. The role provides direct leadership to QC personnel and works closely with Operations, Quality Assurance and other functions as required, to meet goals and organizational needs.

The role operates with a defined level of autonomy within its area of responsibility, using available data, technical knowledge and operational judgement to resolve routine issues, identify opportunities to strengthen Quality Management activities and make recommendations to the VP, Quality Control.

The primary focus is on day-to-day execution, Partnership with Operations and relevant departments, QC performance, team leadership, technical capability, investigations and practical improvement of Quality processes and controls.

• Manage & monitor the effective and consistent delivery of QC activities by translating Quality standards, requirements and priorities into clear day-to-day activities.
• Identify operational and quality risks, constraints and emerging issues and ensure appropriate escalations accordingly.
• Ensure QC activities are appropriately planned, coordinated and resourced.
• Provide recommendations to the Quality Organization and leadership on operational priorities and quality requirements.

• Provide technical guidance and support to QC colleagues.
• Ensure any auditing, testing, inspection, sampling, monitoring and other QC activities are performed in accordance with approved standards and procedures, where applicable.
• Ensure appropriate technical controls are maintained to support reliable, accurate and consistent Quality outcomes.
• Lead, or support with input into QC issues and investigations as required.
• Ensure issues are appropriately assessed, documented / recorded and escalated.
• Maintain knowledge of relevant regulatory, customer and internal requirements.
• Assure the use of data, evidence and technical knowledge in day-to-day team activities.

• Review QC data to identify trends, recurring issues, variation and potential risks - driving performance improvement through partnerships and influence directly with organisational leaders and with your team members support.
• Provide regular performance reporting to your leadership and relevant stakeholders.
• Translate data and technical information into clear conclusions, actions and recommendations.
• Monitor completion of agreed QC actions and escalate delays or risks.
• Use performance information to identify areas where controls, practices or capability may need to be strengthened and where successes are noted, and why - ensuring support for delivery of objectives is embedded or provided.

• Lead or support your team's investigations relating to QC deviations and non-conformances, ensuring thorough documentation / recording.
• Ensure appropriate root cause analysis and corrective actions are apportioned and monitored through completion to QC issues, monitoring effectiveness of solutions implemented.
• Escalate recurring, significant or systemic issues which appear across the portfolios managed.
• Ensure relevant learning from quality events is incorporated into appropriate QC practices, controls, procedures or training.

• Drive a risk based approach to prioritization of Quality issues within departments / sites / operational areas and projects / change control or management.
• Support Quality Assurance with information and evidence required for quality governance.
• Escalate material risks where they may affect quality, compliance, customers or operational performance.

• Using data, identify practical opportunities to strengthen and continually improve QC processes, controls and working practices.

Process improvement within this role is focused on the effectiveness of QC execution and does not constitute ownership of a separate Continuous Improvement function or organisation-wide improvement programme.