Leasing Consultant Indianapolis

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community‑focused culture.

We are seeking a full‑time Leasing Consultant to join our growing team in the greater Indianapolis, Indiana area. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy.

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (e.g., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently, proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager.
• Participating in resident after‑hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community, garnering a lease a reasonable percentage of the time.
• Completing all administrative aspects (e.g., guest card completion, lease preparation) associated with the leasing or move‑in process.
• Documenting (and potentially scheduling) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow‑ups, accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager.
• Taking responsibility for other work‑related tasks as assigned by Community Manager.

• Availability to work full‑time:
  Monday – Friday, 9:00 a.m. – 6:00 p.m. + rotating Saturdays, 9:00 a.m. – 4:00 p.m.
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred.
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and other CRM platforms is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents.
• The ability to work well in a team setting.
• High school diploma or equivalent.

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401(k) retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

As set forth in Ackermann Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.