Server, Server​/Wait Staff

Title:

SERVER

Purpose of the Position: The primary purpose of this position is to take orders from the customers in the dining room, quickly and correctly; enter orders into the Point of Sale System; and bring food and beverage items along with other necessary items to the table. This position is critical to the success of this Pizza Hut in that it is a necessary step in selling and delivering products to its customers.

The following functions have been determined to be essential to the successful performance of this position.

• Servers check sections in the dining room for readiness for customers.
• Ensure that tables, booths, and chairs are clean.
• Clean dining room windows and carpet.
• All tables must have one placemat for each seat (e.g., four placemats on a four‑top booth).
• All tables must have correct marketing materials, such as table tents. Clean or replace any that are not clean.
• All tables must have correct condiments and paper towels. Condiment containers must be clean and full.

• Within 30 seconds of arrival, greet customers at the door in a friendly, professional manner.
• Determine party size and rotate servers accordingly.
• Check for customers with special needs (wheelchairs, walkers, hearing/visual impairment, highchairs for children).
• Escort customers to the table at a casual pace.
• Inform customers about specials and suggest items (bread sticks, chicken wings) as appropriate.
• Deliver menus and inform customers that their Server will be right with them.

• Greet tables within 2 minutes of seating.
• Bring all serviceware to the table upon greeting.
• Suggest an upgraded beverage (soft or alcoholic, where applicable) and record orders.
• Explain the menu and suggest starters (bread sticks or wings) and record orders.
• Enter appetizer and beverage orders into SUS, the Point of Sale system.
• Prepare and deliver beverages on a tray to customers’ tables.
• If a pitcher of drinks is ordered, pour within 3 minutes of the order.
• Suggestively sell specialty pizza and other menu items; record orders and add-ons (salads, bread sticks, wings).
• Enter entrée orders into SUS.
• Follow up at the table before entrée arrival to check for refills or additional needs.
• Clear (bus) finished dishes from the table.
• Deliver the main entrée and serve the first slice of pizza.
• Check back for satisfaction and continue selling additional items; bus finished dishes.
• Suggest a cookie or Cinnastix toward the end of the meal.
• Enter dessert orders into SUS.
• Deliver the check, thank the customer, and invite them to return; bus finished dishes.
• Provide packaging for leftover items as requested.
• Process payments rapidly within 3 minutes.
• After customers leave, bus, clean, and reset the table for the next guests; dispose of dishes and clean surfaces; place placemats and napkins; clean booster chairs and high chairs.

• Assist with answering phone calls, taking carryout and delivery orders, and responding to customers at the carryout counter and drive‑thru windows; locate carryout orders and cash out orders.
• Perform sidework (e.g., slicing lemons for tea) as assigned by the Restaurant Management Team.
• Maintain the salad bar (in restaurants with salad bars), refilling items by prescribed method, straightening utensils, and keeping the bar clean and organized.
• At shift end, ensure the assigned section is clean and ready for service.
• At shift end, perform cleanup tasks from an assigned list (salad bar refill, restocking, shelf cleaning, highchair cleaning, washing dishware, filling condiment shakers).
• At day end, perform closing tasks assigned by the Manager on Duty (break down salad bar, vacuum carpeted areas).
• Non‑essential functions: washing dishes with an automatic dishwasher during cleanup times; mopping other restaurant areas.

• Able to perform or learn to perform the essential functions at an acceptable pace.
• Physical condition sufficient for lifting menu items, delivering to tables, serving customers; bending, stooping, standing, walking; visual ability; communication with supervisors, co‑workers, customers;…