Cashier, Restaurant​/Food Service

Job Description

At Portillo’s we strive to create lifelong memories for both our guests and our Team Members, and that means providing a safe, welcoming workplace where we can live our Values of Family, Greatness, Energy and Fun.

• Greet guests with a friendly smile and provide BUN-believable customer service.
• Describe our delicious menu items and answer any questions the guest may have.
• Quickly and accurately take orders and payments behind the cashier counter and outside in the drive‑thru.
• Work with a sense of urgency to keep long lines moving smoothly.
• Work as a team player to help and serve other team members and guests.
• Pass out food orders to guests while creatively rhyming order numbers.
• Take catering and take‑out orders over the phone.
• Check online, catering and phone orders for accuracy, accept payment, serve alcoholic beverages to guests 21 years or older, and help guests plan their special events.

Pay rate: $14.25 per hour. Additional $2 per hour for all hours worked after 11p.m., $2 per hour when working outside in temperatures below 33°F, and $3 per hour for holidays* (including Easter, Memorial Day, July4, Christmas Eve, New Year’s Day).

Benefits include: flexible schedules, free shift meals, career advancement opportunities, educational benefits, perks and discounts, free counseling and support resources through the Employee Assistance Program (EAP), daily pay, monthly “Franks a Lot” team member appreciation, and for full‑time (30+ hours) a bun‑believable benefits package:

• Your choice of health insurance from among three medical plans that feature enhanced mental health coverage, two dental plans, and a vision plan.
• A flexible time‑off program.
• 401(k) with company match.
• Paid life insurance.
• Beef Stock – an Employee Stock Purchase Plan with a discount on Portillo’s stock.
• Flexible Spending Accounts for healthcare and dependent care.
• Voluntary benefits such as pet insurance, critical illness coverage, and identity theft insurance.

• Must be 21 or older to serve alcoholic beverages.
• Must have worked at Portillo’s for 1 year with an average of at least 20 hours over a 6‑month period (for Employee Stock Purchase Plan eligibility).
• Military veterans encouraged to apply.

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

At Portillo’s, we’re obsessed with greatness. That means we’re an iconic brand unlike any other – our food is unrivaled and our people know how to have fun. Our team members often start as fans, then join our family. They’ve turned their obsession into a profession.