PGA Certified Hard Goods Associate

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our associates—driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance customer experience. The role involves assisting with front‑end operations such as returns, exchanges, and promotions while ensuring merchandise is presented at a premiere stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, and maintains a clean operational environment.

Exceptional customer service and collaboration with team members are key to success.

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors, building lasting relationships that keep the customer coming back.
• Seek out and engage customers throughout the Hard Goods areas.
• Maintain knowledge of front‑end operations: returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Assist in keeping Hard Goods areas merchandise at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various golf clubs and explain their features, benefits, and differences to customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist customers with club fitting, selecting the right shaft, grip, and specifications for optimal performance.
• Stay up‑to‑date on upcoming merchandising promotions and marketing events, maintaining a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings and inform, educate, and promote them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for customers.

• Certification:
  Only PGA Members and Apprentices in good standing with the PGA of America are eligible. Candidates must maintain good standing for the duration of employment and may be asked to provide proof of membership.
• Communication:
  Strong listening and interpersonal skills. Good verbal and written communication abilities and cross‑functional communication capability.
• Computer:
  Basic computer skills and working knowledge of Microsoft Office Suite.
• Organization:
  Ability to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  2+ years in retail sales or similar experience preferred.
• Working Conditions and Physical Demands:
  Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30‑lb box overhead.
• Schedule:
  
  Must maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen:
  Ability to quickly learn business acumen with appropriate training.
• Accountability:
  Strong self‑accountability and proactive drive for results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.