Wireless Retail Sales Specialist - Cumberland

Wireless Retail Sales Specialist - Cumberland, IN (260198)

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here.

As part of our retail team, you won’t just sell phones and plans—you’ll build relationships. You’ll guide guests through decisions with patience and expertise, creating moments that turn first‑time visitors into lifelong customers.

We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill‑building, and career progression.

At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don’t. We’re not just here to sell phones—we’re here to build real relationships. Honestly, it feels more like friendship. We’re transforming the retail experience by doing things differently. When guests walk into our stores, they’re greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do.

That’s where you come in.

The wage for this position is between $18.00 - $19.00/hour, plus uncapped commission.

This position is classified as modified full‑time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Brand Ambassador – You create a welcoming, comfortable store environment where every guest feels valued and model positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
• Relationship Builder – You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation, guiding interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast – You confidently sell devices, plans, and services, translating technology into simple, real‑world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Account Management – You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well‑documented while delivering a seamless, professional experience every time.

• High school diploma required.
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100 % U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by the American Customer Satisfaction Index (ACSI). Additionally, the…