Retail Technology & Digital Operations Specialist

Retail Technology & Digital Operations Specialist

Type:
Full‑Time

Location:

Five Star – Knox, Indiana
Work Type:
Onsite
Pay:
Competitive compensation based on experience

Help Modernize and Grow a Community Grocery Store

Five Star is seeking a highly motivated Retail Technology & Digital Operations Specialist to help improve, expand, and modernize our retail technology systems, digital sales channels, promotional execution, and customer engagement strategies.

This position is ideal for someone who enjoys solving problems, learning new systems independently, improving processes, and using technology to drive measurable business results.

Because this is a newly developed role, the successful candidate will have the opportunity to help shape responsibilities, workflows, and long‑term objectives while working directly with store leadership.

This role serves as the bridge between retail operations, technology systems, digital marketing, online ordering, and customer engagement. The successful candidate will help maximize the effectiveness of our existing technology platforms while identifying new opportunities to improve operational efficiency, customer experience, and sales performance.

• NCR Voyix ENCOR
• NCR Voyix Advanced Back Office (ABO)
• Instacart
• Loyalty and app‑based marketing platforms
• Website and social media channels
• Various vendor and reporting platforms

Retail Technology & Systems

• Support and optimize NCR Voyix ENCOR and NCR Voyix Advanced Back Office (ABO)
• Manage pricing updates, promotions, reporting, and system maintenance
• Identify opportunities to improve operational workflows through technology
• Research platform capabilities and recommend improvements
• Coordinate with vendors and support providers to resolve technical and operational issues
• Assist with implementation of new technology initiatives

Digital Operations & Online Sales

• Manage Instacart and online ordering platforms
• Maintain digital product listings, pricing, images, and promotional accuracy
• Monitor online ordering performance and customer experience
• Identify opportunities to increase digital sales and improve operational efficiency

Promotions & Customer Engagement

• Coordinate weekly promotional execution across social media, store website, loyalty and app card programs, Instacart, local radio, and in‑store advertising vendors
• Ensure promotional consistency across all customer‑facing channels
• Support development of digital engagement strategies and customer outreach programs

Reporting, Analytics & Business Improvement

• Track promotional performance, customer engagement, and sales results
• Analyze available data to identify trends and opportunities
• Develop reporting tools and dashboards to support management decision‑making
• Recommend new technologies, workflows, and promotional strategies Create measurable improvements in operational efficiency and revenue growth

• Strong technology aptitude and computer skills
• Ability to learn complex systems independently
• Strong organizational and project management abilities
• Excellent problem‑solving and analytical skills
• Ability to manage multiple priorities with minimal supervision
• Strong written and verbal communication skills
• High attention to detail
• Self‑motivated, dependable, and results‑oriented

• Grocery retail operations
• Retail POS or back‑office systems
• NCR Voyix ENCOR or Advanced Back Office (ABO)
• Instacart or online ordering platforms
• E‑commerce operations
• Digital marketing and social media management
• Retail pricing, promotions, or category management
• Business analytics and reporting

This is not a traditional grocery store position. This role exists to help Five Star modernize operations, improve customer engagement, increase sales, and maximize the value of existing technology investments. The successful candidate will be expected to take ownership of projects, identify opportunities for improvement, and help create systems and processes that produce measurable results. If you enjoy building, improving, and creating solutions rather than simply maintaining the status…