Manager - Alterations & Tailoring - Fashion Mall at Keystone at Nordstrom Indianapolis

Manager – Alterations & Tailoring – Fashion Mall at Keystone

Indianapolis, IN.

The ideal Alterations and Tailor Shop Manager is motivated, results oriented and committed to providing outstanding customer service every day.

• Teach, coach and develop employees to provide customers with the best service possible
• Identify, recruit and hire the best talent
• Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
• Ensure the department workload is organized and items are completed by date promised
• Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
• Manage office and labor expenses

• Previous experience in alterations/tailoring
• Understanding of safe and proper use of all equipment in the shop
• Ability to communicate clearly and professionally with co‑workers and customers
• High level of ownership, accountability and initiative
• Ability to work a flexible schedule based on department and store needs
• High school diploma or equivalent (preferred)

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.