VodafoneThree - Senior Onsite Coordinator - Horsham

Location: Edinburgh

Location:

Horsham R12 1RD
Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday - 9 am to 5 pmAt Customer Location The Senior Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three Join  us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting  part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What

you’ll doYou’ll be the go-to expert on-site for one of Vodafone’s valued corporate customers, playing a key role in keeping their mobile services running smoothly and efficiently. Acting as a trusted partner and brand ambassador, you’ll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long-term loyalty.

Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively

Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact

Collaborate with Credit Control and other teams to resolve payment or account-related issues

Produce and quality-check reporting packs, offering insights and analysis to support decision-making

Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs

Guide users on devices, tariffs, and Vodafone products, helping them make informed choices

Support device provisioning, migrations, and network transitions, ensuring a seamless experience

Deliver enhanced support to VIP users, maintaining a premium level of service

Maintain accurate records, audit logs, and knowledge materials in line with compliance standards

Support and coach colleagues to ensure consistent, high-quality service delivery

Champion Vodafone’s values, consistently representing the brand with professionalism and pride

Who you areA relationship-builder who enjoys working closely with customers and stakeholders

Someone with experience in customer service or account support who thrives in a fast-paced environmentA proactive problem-solver who takes ownership…