Parts Counter Customer Service

The Parts Counter Customer Service representative assists customers with selecting and purchasing off‑road vehicle parts and accessories. This role involves providing exceptional customer service, maintaining inventory records, and ensuring a well‑organized parts counter area. The ideal candidate truly enjoys helping and guiding customers and isn’t satisfied with providing mediocre service- they strive for excellence!

• Greet customers with a warm welcome and answer questions about parts and accessories.
• Answer phones and address customer needs in a friendly and professional manner.
• Assist customers in selecting the correct parts for their off‑road vehicles.
• Process sales transactions and create retail invoices accurately and efficiently.
• Build the sale with the customer with the appropriate suggestions.
• Handle special orders and coordinate with suppliers.
• Review POs and order daily.
• Look up and/or order Service RO parts.
• Supply Service Technicians with parts as required.
• Perform shipping and receiving duties as needed.
• Assist the Sales Department with accessory parts on new units.
• Execute parts returns to the manufacturer or aftermarket promptly.
• Process parts warranty claims from counter tickets.
• Perform periodic inventory counts.
• Organize and keep inventory in order.
• Follow up on shortages and expedite issues by reporting to the manager.
• Assist with preparing and maintaining merchandise displays.
• Keep the parts counter area clean and organized.
• Provide support to other departments as needed.
• Perform other miscellaneous tasks as needed.

• High School Diploma or equivalent.
• Valid Driver’s License.
• Basic knowledge of off‑road vehicle parts and accessories is a plus.
• A passion for off‑roading is a plus.
• Excellent customer service, communication, and decision‑making skills.
• Ability to operate a computer and point‑of‑sale system.
• Ability to lift 50 lbs, load and deliver merchandise, and stand for long periods.
• Ability to work in a fast‑paced environment with minimal supervision.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, and weekends.

• Proficiency in using a computerized inventory system.
• Good organizational and multitasking skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Accurate and attentive to detail.
• Friendly and personable with customers and teammates.
• Ability to build sales to meet customer needs and maximize financial growth for the company.