Retail Supervisor - Sullivan Store

Retail Supervisor - Sullivan Store (Sales)

Join the Wabash Valley Goodwill Team as a Retail Supervisor! Lead with Purpose. Grow with Impact. Serve with Heart. At Wabash Valley Goodwill, we are more than a retail organization we are a mission-driven team committed to eliminating barriers and helping people succeed through the power of work. We are looking for a motivated, dependable, and people-focused Retail Supervisor who is ready to lead by example and make a meaningful difference every day.

If you are passionate about leadership, teamwork, customer service, and creating a positive workplace culture built on strong values, we want to meet you!

• Respect:
  We value every team member, customer, donor, and individual we serve.
• Integrity:
  We do the right thing even when no one is watching.
• Growth:
  We encourage personal development, leadership, and continuous improvement.
• Service:
  We serve our communities with compassion, excellence, and purpose.
• Stewardship:
  We responsibly care for our people, resources, and mission.

Position:
Retail Supervisor

The Retail Supervisor assists the retail leadership team in guiding and supporting store operations while helping elevate productivity, teamwork, and customer experience. This role is essential in ensuring policies, procedures, and daily operations are carried out successfully while supporting both the team and the mission of Wabash Valley Goodwill.

This is a hand-on leadership role for someone who thrives in a fast-paced retail environment and enjoys motivating others to succeed.

• Lead by example and model professionalism, positivity, and accountability
• Support, coach, and train team members
• Communicate clear expectations and provide direction throughout the workday
• Help create a drama-free, productive, and respectful workplace
• Assist with scheduling, employee guidance, and team accountability
• Welcome and support new team members to encourage retention and growth
• Handle team member concerns professionally and confidentially

• Help maintain the daily operations of the retail store
• Step into leadership responsibilities when the Store Manager is absent
• Keep the store clean, organized, stocked, and customer-ready
• Support merchandising, displays, stocking, and pricing
• Assist with opening/closing procedures and cash handling
• Monitor register operations and deposits for accountability
• Ensure safety, security, and policy compliance throughout the store
• Help meet sales and production goals

• Deliver excellent customer service to shoppers and donors
• Resolve customer concerns professionally and efficiently
• Support the mission by creating a welcoming experience for everyone who enters the store

• High School Diploma or GED required
• Minimum of 1 year of retail experience
• Leadership or supervisory experience preferred
• Strong communication and problem-solving skills
• Dependable attendance and punctuality
• Ability to multitask in a fast-paced environment
• Basic computer skills
• Ability to lead, motivate, and support a diverse team

• Meaningful work that impacts lives and communities
• Opportunities for growth and leadership development
• Mission-driven culture rooted in compassion and purpose
• Team-oriented environment that values respect and integrity
• A chance to make a difference every single day

Wabash Valley Goodwill
Employing People. Eliminating Barriers. Helping People Succeed.