Inside Sales Representative

Job Overview

An Inside Sales Representative works with customers to provide and ensure that products fulfill their specified applications and criteria with best-in-class service and support. This role, on the Inside and Online Sales Team, provides sales support and assistance to our Field Sales network, Integrated Systems customers and our online/eCommerce sales efforts by responding to customer inquiries and performing a variety of duties related to these inquires in a timely manner.

• Develops and maintains product knowledge through formal training, sales meetings and personal efforts
• Responds quickly to inbound customer inquiries; phone calls, emails, completed website forms
• Provides professional, accurate and detailed quotes with product information, pricing, shipping specifications, and payment terms in a timely manner
• Process orders and provide follow up throughout the completion of the purchasing cycle
• Demonstrates effective use business tools, Microsoft Office, Microsoft D365, Microsoft CRM
• Accurately maintain customer database information in Microsoft CRM
• Contribute to the maintenance of supplier information and product content
• Communicate strategic information regarding suppliers, customers and competition
• Any and all other such duties or assignments as directed by management

• Associate Degree in a Technology or Business Discipline (Bachelor’s degree preferred)
• Material Handling knowledge preferred
• 0-2 years’ customer service skills experience preferred
• Strong communications skills (listening, written and verbal)
• Strong organizational and time management skills
• Responsive, the ability to react quickly and positively
• Team player who can also work independently.
• Demonstrates drive to succeed, entrepreneurial mindset to identify process improvements as part of the team
• Confident, positive, and enthusiastic approach about company, products, and processes
• Develops knowledge about company products and processes within 6 months in role
• Detail oriented to provide high quality work with moderate supervision
• Demonstrated proficiency in Microsoft Office, Microsoft CRM/ERP within 6 months in role