Sales & Customer Success Manager

Job Overview

Weaver Fundraising has been the industry leader in product fundraising technology and service for over 45 years. The Sales and Customer Success Manager drives Trail's End growth by expanding adoption among new Scouting Units and improving fundraising performance across an assigned portfolio.

Indianapolis, IN (In-Office)

Competitive base salary plus a performance bonus tied to Scouting Unit growth.

• Outbound Sales:
  Reach out to volunteer leaders by email, text, and phone to spark interest and drive new adoption of Trail’s End.
• Account Management:
  Support and grow your portfolio of Units through regular communication, helpful coaching, and simple, actionable best practices.
• Performance
  
  Coaching:
  
  Equip Units with clear insights, best practices, and data-driven recommendations to improve fundraising results.
• Pipeline Growth:
  Build and maintain a steady pipeline of new Unit prospects, guiding them through onboarding and activation.
• Sales Enablement:
  Leverage pre-approved materials and create custom content when needed to support outreach.
• CRM Management:
  Maintain accurate activity, engagement, and performance tracking in Hub Spot.
• Mission Advocacy:
  Represent Trail’s End with positivity and purpose, always keeping Scouts at the center of the work.

Success in this role is measured qualitatively by the ability to:

• Understand and embrace the Trail’s End culture.
• Build strong, trusted relationships with Scouting Units in your portfolio.
• Understand and serve the unique needs of each Scouting Unit.
• Grow fundraising revenue across your portfolio, helping Scouts achieve their goals.

What do you need to have?

• 3+ years of experience in sales, business development, customer success, or account management.
• Strong communicator across phone, email, and written outreach.
• Comfortable using CRM tools like Hub Spot.
• Able to juggle a high-volume portfolio while staying organized and on top of details.
• Self-driven, adaptable, and energized by a fast-moving environment.
• Energetic, mission-driven mindset with a passion for youth development and leadership.

• Experience working with volunteer-led organizations, especially in youth or nonprofit sectors.
• Understanding of Scouting or similar youth programs.
• Comfortable reviewing performance data and turning insights into simple next steps.

• Up to 5% 401(k) company match
• $2,500 annual HSA contribution
• Up to $15,000 in continued education reimbursement
• Free on-site gym and healthy snacks
• A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.