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Group Sales Coordinator
Job in
Rising Sun, Ohio County, Indiana, 47040, USA
Listed on 2026-03-06
Listing for:
Full House Resorts, Inc
Full Time
position Listed on 2026-03-06
Job specializations:
-
Sales
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Answer customer calls promptly and professionally.
- Reserve, confirm and revise all group reservations.
- Accurately sell group package programs.
Essential Job Functions:
- Answer customer calls promptly and professionally.
- Reserve, confirm and revise all group reservations.
- Accurately sell group package programs.
- Collect manifests and rooming lists prior to group’s arrival; enter information from manifests into ACSC system.
- Promptly provide and document customer information, offer alternative options.
- Assist in completion of group bookings and payment records.
- Maintain all physical filing system to eliminate and control inefficiencies.
- Ensure customer satisfaction by communicating with guests and following through with special requests, instructions, or complaints.
- Must maintain good relationships and rapport with all departments in the company.
- Build and provide player cards to customers.
- May be assigned coordination of corporate events to include:
- Schedule, plan, and coordinate sales for property conference room and showroom; distribute banquet prospectus sheet to Directors and other affected department heads providing information on corporate groups and their specific needs.
- In conjunction with Group Sales Manager and Golf Staff, schedule and coordinate golf tournaments and banquets throughout the property.
- Accurately order audio/visual equipment for functions in a timely manner, paying particular attention to special requests.
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
- Perform miscellaneous duties as assigned.
- Assist with greeting groups when necessary.
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