Logistics Account Manager

Backhaul Direct is hiring a Logistics Account Manager for our Indianapolis, IN office. This role will support our Detroit (DTW) pod and play a key part in managing and scaling customer freight as volumes increase. The Logistics Account Manager is responsible for day-to-day account execution, customer communication, and delivering reliable transportation solutions.

We’re looking for someone who thrives in a fast-paced brokerage environment, communicates effectively, and takes ownership of their accounts from start to finish.

An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Since 2004, Backhaul Direct has grown from a small startup into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows clients to stay ahead of the curve while receiving personalized support.

• Manage day-to-day operations for assigned customer accounts
• Coordinate shipments from pickup through delivery, ensuring service expectations are met
• Act as the primary point of contact between customers, carriers, and internal teams
• Proactively identify and solve service issues, delays, or disruptions
• Build and maintain strong customer relationships through consistent communication
• Work cross-functionally with sales and operations to support account growth
• Prioritize and manage multiple shipments and accounts in a fast-paced environment
• Anticipate customer needs and provide solutions that drive long-term success

• Bachelor’s degree preferred (Business, Supply Chain, Logistics, or related field)
• 2-5 years of experience in logistics, brokerage, account management, or operations
• Strong communication and problem-solving skills
• Ability to manage multiple priorities and adapt in a fast-paced environment
• High sense of urgency and accountability
• Experience with freight brokerage or 3PL operations is strongly preferred
• Self-starter mentality with a team-oriented approach

• Competitive salary + uncapped commission opportunities
• Casual work environment – Nonexistent dress code!
• Strong fundamentals about who we are ( Our Fundamentals | Backhaul Direct )
• Comprehensive benefits package (medical, dental, vision, life, disability, 401K, PTO, paid holidays)
• Strong internal growth opportunities for high performers

This is an in-office position based in Indianapolis, IN.

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.