Counter Sales Associate

Overview

A Counter Sales Associate provides exceptional customer service to walk-in, phone, and will-call customers and supports order processing.

• Demonstrates exceptional customer service to walk-in, phone, and will-call customers.
• Processes orders, quotes prices, enters orders into the system, and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications, provides technical advice, troubleshoots, and helps resolve customers’ problems.
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

• Demonstrated success providing excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

White Cap operates approximately 500 branches across North America with more than 11,000 employees serving professional contractors by meeting their supply needs.