Account Representative

Job Details

Job Location:

Indiana Location - Indianapolis, IN 46225

Position Type:
Full Time

The Inside Account representative is responsible for driving revenue and customer retention by handling inbound sales inquiries, following up on leads, and executing outbound campaigns.

This role incorporates high-volume phone work, lead management, cross‑department coordination, and consultative selling to sign up residential customers for curbside, roll‑off, and front‑end loader services while supporting non‑sales customer needs.

• Handle inbound calls through Inside Sales/Broker Queue & overflow from other departments (Billing, Carts, Residential).
• Receive and work SEO & Google leads submitted by clients, emailed to us, and stored in Microsoft Teams lead pages.
• Follow up on previously submitted leads with calls, voicemails, and emails at least three times before considering a lead lost or closed.
• Execute sales strategy and scripting with high enthusiasm and effort.
• Assist non‑sales customers by transferring to separate departments or handling them directly, depending on the needs and concerns.
• Sign up residential customers for curbside, roll‑off, or FEL service based on needs and ensure reliable service or collection.
• Actively manage and assist with residential and commercial customer changes and inquiries.
• Retain customers looking to cancel residential curbside services by addressing service issues or other concerns.
• Cancel accounts from residential curbside customers when retention is not possible, and forward relevant information to appropriate departments.
• Create and execute outbound call campaigns to acquire new business in target areas, enhancing density and profitability.
• Review calls with the manager on a regular cadence to improve execution, follow‑through, sales, and customer service skills.

• Bachelor’s Degree in public relations, marketing, sales, management, or a related field.
• 1 or 2+ years of sales experience preferred.
• Ability to attend evening meetings.
• Understanding of the municipal decision‑making process.
• Strong interpersonal skills.
• Prior waste experience is a plus, but not required.
• Prior experience in municipal government or relations is preferred.