Technical Customer Advocate Inside Sales

Job Description

Family-owned and
-operated since 1964, TFE provides high-quality Fluid Power and Power Transmission products to northeast and central Indiana, northwest Ohio and southern Michigan. TFE is a growing company with emphasis on quality products and service for the OEM customer and the end user.

Join a high-impact sales team where your technical expertise truly matters. This is an outstanding opportunity for an experienced inside sales professional with a background in power transmission, fluid power, or industrial products to play a key role in driving our continued growth.

We’re looking for a technically minded, customer-focused professional who thrives in a collaborative environment. This role goes beyond transactional selling—you’ll leverage your mechanical aptitude and product knowledge to deliver real solutions, support complex applications, and build long‑term partnerships with customers. The ideal candidate brings strong communication skills, the ability to quickly retain and apply technical information, and a proactive, problem‑solving mindset.

You’ll work closely with a seasoned sales team, contributing to strategic growth while establishing yourself as a trusted advisor to customers across a variety of industrial applications.

• Quoting process:
  Prepare and manage quotes for industrial parts, equipment, and solutions with speed and accuracy.
• Customer interaction:
  Respond to inbound calls and emails, provide product recommendations, pricing, and order information.
• Vendor coordination:
  Communicate with manufacturers and suppliers to obtain pricing, availability, and lead times.
• Team leadership:
  Support and mentor junior inside sales reps; coordinate with outside sales on major accounts and opportunities.
• CRM & ERP:
  Maintain accurate customer and quote data using internal systems (experience with Epicor products a plus).
• Ability to work with minimal supervision.
• Able to multi‑task, set priorities and have a sense of urgency.

Monday‑Friday, 8am‑5pm

• Work/Life Balance
• Advancement Opportunities
• Paid Time Off/vacation
• Birthday Paid Time Off
• Paid Holidays
• Climate Controlled
• 401(k) with generous employer match
• Medical Insurance
• Dental insurance
• Vision Insurance
• Disability insurance
• Health Savings Account
• Mental Health EAP
• Employer Paid Life insurance
• Employee Events and Raffles

Starting at $55k‑$65k and will increase depending on candidates experience and industry knowledge.

• 5+ years of inside sales experience, preferably in industrial distribution (e.g., MRO, electrical, automation, fluid power, or mechanical products).
• Proven experience in generating technical quotes in a B2B environment.
• Thorough knowledge of sales principles, methods, practices and techniques
• Experience in working in a results‑oriented, team environment
• Professional demeanor and excellent communication skills
• Ability to understand and follow instructions in English.
• Ability to read and understand technical drawings and diagrams.
• Math:
  Ability to add, subtract, multiply, divide, calculate percentages, calculate ratios, interchange fractions & decimal equivalents freely, and perform other simple calculations.
• Reasoning:
  Ability to apply common sense/empirical information to customer requests, which lead to quoting and customer orders.
• Positive attitude.
• Proficiency with ERP systems and Microsoft Office Suite (outlook, Word, Excel)
• High School diploma or equivalent is preferred.
• Ability to lift 35 pounds.
• Valid drivers license.

Perform other duties as assigned by a Supervisor.