Personal Banker Associate II - Lynhurst and Washington

Overview

Make banking a Fifth Third better. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Selected candidates will become a Retail Personal Banker II after a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. Certification is provided at the conclusion of the program to demonstrate skills necessary to perform within the Retail Personal Banker job family. The role focuses on sales development and relationship building through the promotion of deposits, loans, fee‑based services and customer retention.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to existing customers and engaging in outside sales activities such as Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc. as directed.
• Establish close working relationships with assigned business partners (mortgage, small business, commercial and investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the financial center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening or servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening or closing process of the financial center or bank mart as directed by the financial center manager.
• Keep up to date on retail procedures that mitigate fraudulent activity and unnecessary risk or exposure.

None.

• College degree or work experience providing transferable skills or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop confidence with sales activities designed to acquire new consumer and small business customers and/or cross‑sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that allow analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of retail policies and procedures to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.

• Normal office environment.
• Extended viewing of computer screens.
• This program requires the ability to travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate will be required for various classroom training sessions.

Personal Banker Associate II – Lynhurst and Washington

Indianapolis, Indiana 46241

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, experience, education and geographic location.

Benefits programs support the individual needs of employees and families, encompassing physical, financial, emotional and social well‑being. Learn more at

Fifth Third Bank, National Association is proud of an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.