Inside Sales Representative

Our client, Mi-Tech Tungsten Metals, seeks an Inside Sales Representative to support their customers across highly technical and demanding industries by helping them identify the right solutions for their applications. Mi-Tech, part of Plansee Group, is a US-based manufacturer and supplier of precision tungsten alloys and composites for various industries, including aerospace, defense, medical, electronics, energy, and manufacturing sectors. With expertise and experience that spans more than 40 years, they are the leader in high-quality tungsten alloy manufacturing, committed to providing quality products that meet customer requirements and exceed their expectations.

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As an Inside Sales Representative, you will play a key role in supporting customers throughout the sales cycle, from initial inquiry through order fulfilment, by providing knowledgeable, responsive, and solutions-oriented support. This role combines technical understanding with customer relationship management and will work closely with engineering, production, and logistics teams to ensure accurate recommendations, timely quotes, and reliable delivery. This position is based out of Mi-Tech’s HQ in Indianapolis, IN, and reports directly to the Head of Sales & Business Development.

Your responsibilities include:

• Serve as an internal resource for customers in aerospace, defense, medical, electronics, coating technology, and industrial manufacturing sectors
• Understand customer requirements and translate them into appropriate material, alloy, or component recommendations
• Develop and maintain long-term relationships through responsive, knowledgeable, and solution-oriented service
• Manage inbound inquiries, quotes, follow-ups, and customer communication with professionalism and urgency
• Build a working knowledge of tungsten, molybdenum, tantalum, and composite materials, including their performance characteristics, applications, and manufacturing processes
• Guide customers through both Mi-Tech and Plansee Group product offerings
• Collaborate with engineering, production, and supply chain to confirm feasibility, lead times, and technical accuracy
• Prepare accurate quotes, proposals, and order documentation
• Maintain CRM records, track opportunities, and support sales forecasting activities
• Support trade shows, customer visits, and virtual product demonstrations
• Monitor competitor activity and industry trends related to refractory metals and advanced manufacturing

• A bachelor's degree is a plus
• Min. 3 years of experience in customer support, inside sales, or B2B sales support
• Experience supporting customers in a manufacturing, industrial, materials, or technical B2B environment
• Familiarity with tungsten, molybdenum, or other refractory metals and/or their industrial applications is a plus
• Excellent verbal and written communication skills
• High attention to detail
• Proficient in Microsoft Office Suite and CRM systems
• Ability to meet requirements to work on ITAR and export-controlled projects

• The opportunity to join a market leader in tungsten alloy manufacturing
• Competitive compensation and benefits package, which includes:
• Medical, dental, and prescription drug programs, including dependents