Sales Customer Success Manager

About the Role

Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trail’s End growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This fast-paced, goal-driven role is for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.

Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. Your work directly fuels our mission to help Scouting programs raise more money so youth can achieve their goals.

Compensation: Competitive base salary plus performance bonus tied to Scouting Unit growth.

Location: Indianapolis, IN (In-Office 5 days)

• Drive Pipeline Growth:
  Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation.
• Sales Enablement:
  Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences.
• Relationship Management:
  Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and retention.
• Sales Reporting:
  Keep precise and up-to-date records in Hub Spot of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for your Sales Leader as needed.
• Account Management Training:
  Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices.
• Market Research:
  Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our technology and products effectively and provide your units and councils with pertinent information.
• Compliance:
  Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards.
• Mission Advocacy:
  Represent Trail’s End with positivity and purpose, always keeping Scouts at the center of the work.

• Bachelor’s degree in business, marketing, or a related field preferred.
• 5+ years of sales experience with a track record of results.
• Action-oriented, results-driven leader with a strong drive to win.
• Strong communicator across phone, email, and written outreach.
• Comfortable using CRM and AI tools such as Hub Spot, Gong, and Copilot.
• Able to manage high-volume team activity while staying organized and detail-oriented.
• Willing to travel within the assigned territory and maintain a flexible schedule.
• Valid driver’s license and reliable transportation required; MVR checks are conducted regularly.

• Aptitude for adopting and learning new technology.
• Familiarity with Scouting or similar youth programs.
• Ability to review performance data and turn insights into clear next steps.

• Up to 5% 401(k) company match
• $2,500 annual HSA contribution
• Up to $15K in continued education reimbursement
• Free on-site gym + healthy snacks
• A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.