Sales Support Specialist

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high‑end products for recreational vehicles, commercial passenger vehicles, and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Sales Support Specialist within our Sales capability.

This position reports to Director of Sales and will work in Bristol, IN
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As a Sales Support Specialist in the Sales team, you will play a key role in strengthening relationships with OEM customers and ensuring a smooth, reliable sales experience. This position supports the broader Sales organization by helping translate customer needs into clear internal actions, coordinating with cross‑functional teams, and maintaining the operational backbone that keeps orders, pricing, and documentation running efficiently.

You’ll contribute to the accuracy of our sales pipeline, assist in aligning demand with production, and help enhance the tools and processes that enable the team to deliver exceptional service and performance.

• Serve as an internal point of contact for OEM customers, handling inquiries, order status updates, pricing questions, and documentation needs.
• Prepare quotes, enter and manage purchase orders, and coordinate delivery schedules and changes.
• Partner with Engineering, Operations, Supply Chain, and Quality to communicate requirements, support product changes, and assist with issue resolution.
• Support forecasting by reviewing customer demand, tracking backlog, and communicating shifts to internal teams.
• Provide required customer documentation and maintain accurate records in CRM/ERP systems.
• Assist with pricing updates, contract terms, and RFQ/RFP support.
• Prepare basic sales reports and dashboards to support account reviews and planning.
• Contribute to process improvements that enhance accuracy, communication, and overall customer experience.

You are offered an interesting role in a dynamic, fast‑paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• PTO
• Company‑defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

• 2–4 years of experience in sales support, customer service, or inside sales, preferably within manufacturing or OEM environments.
• Experience handling B2B customers, especially high‑volume or contract accounts.
• Proficiency with ERP systems and CRM tools.
• Familiarity with OEM documentation and technical datasheets.
• Experience with order entry, quote preparation, pricing updates, and backlog management.
• Strong Excel/data skills.
• Understanding of forecasting, demand changes, or supply‑chain constraints.
• Proven ability to work cross‑functionally with various teams.

• Continuous improvement mindset; ability to spot process gaps or inefficiencies.
• Strong attention to detail, accuracy, and organizational capability.
• Excellent communication, customer engagement, and relationship‑building skills.
• Ability to stay organized and prioritize in a fast‑paced environment with frequent changes or urgent requests.

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk. These values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect…