Senior Manager, MuleSoft

Job Title

The Mule Soft Senior Renewals Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Senior Renewal Managers partner closely with internal stakeholders such as Sales, Regional Leaders, and Customer Success & Growth (CSG) organizations to secure every renewal. They minimize financial attrition, lock in favorable terms, identify growth opportunities, and share insights back to the business – all while ensuring customers are set up for success and maximizing financial results for Salesforce.

• Develop and execute win/win negotiation strategies for medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
• Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data‑driven decisions
• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
• Own, drive, and manage the renewals process in collaboration with the account team
• Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive "win" strategies for renewals
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on‑time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain and update a rolling 120‑day forecast of renewals in your territory, ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
• Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting
• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team
• Engage in strategic account planning with key stakeholders at AVP/RVP level to ensure accountability across teams; act as a Renewals brand ambassador
• Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up‑sells, cross‑sells, and add‑ons

• 5+ years of demonstrated success in Sales, Renewals, Operations, or Account Management with a strong focus on negotiating contracts
• Exceptional negotiation and objection handling skills, including value‑based contract negotiations at the CXO level
• Strong customer engagement, process management, and financial acumen
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Experience with  required
• Bachelor's Degree

• Knowledge of Salesforce/Mule Soft product and platform features, capabilities, and best use
• Experience negotiating complex multi‑year services contracts
• Experience with an enterprise CRM or customer service application

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and applicants are assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, or other protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other employment decisions.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program. The typical base salary range for this position is $85,190 – $113,960 annually.

In California and New York and select cities in Boston, Chicago, Seattle, and Washington DC, the range is $93,730 – $125,370 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits.