Account Executive

Pager Duty is seeking an Account Executive (AE) to join our high-performing, customer-focused team!

As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate Pager Duty’s growth in the enterprise market.

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.

• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.

• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.

• Drive adoption of Pager Duty’s Operations Cloud by articulating clear business value and ROI.

• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.

• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.

• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

• 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.

• Proven success managing a quota in complex, long-cycle enterprise sales.

• Demonstrated experience selling to and influencing C-level executives.

• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.

• Bachelor’s degree or equivalent experience.

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.

• Experience managing high-value accounts

• Track record of success with multi-product sales and solution-based selling models.

• Strong understanding of enterprise software ecosystems, Operations Cloud, or Dev Ops environments.

• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.

Pager Duty operates a hybrid work model with offices () in 8 major cities:
Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ().

• Competitive salary

• Comprehensive benefits package

• Flexible work arrangements

• Company equity*

• ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan*

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days & Hibernation Duty - company wide paid days off in addition to PTO

• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

• Paid volunteer time off: 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

* Eligibility may vary by role, region, and tenure

Pager Duty, Inc. (NYSE:PD) is an equal opportunity employer. Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand Pager Duty's Privacy Policy ().

Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email  and we will work with you to meet your accessibility needs.

Pager Duty uses the E-Verify employment verification program.