Strategic Client Manager

Strategic Client Manager – Overview

The Strategic Client Manager is a key member of the CARFAX team, representing the brand and products to top automotive dealer groups and serving as the primary executive-level point of contact for corporate dealership customers. The role focuses on building strong, mutually beneficial relationships and driving new business opportunities.

• Build relationships at all corporate levels of influence within the assigned customer base (President, CFO, COO, VP Marketing, CTO, E‑commerce).
• Cultivate new business development opportunities.
• Act as the organizational leader by coordinating all aspects of client interaction across internal and customer-facing teams.
• Review and analyze customer performance data and metrics.
• Manage all phases of new onboarding: implementation, deliverables, and training.
• Respond rapidly to customer needs and provide exceptional levels of customer service.

• 10+ years of automotive account management experience.
• Demonstrated ability in developing relationships at the corporate level within top dealer groups.
• Strong collaboration skills and proven ability to build relationships internally.
• Proven ability in value creation and account planning.
• Ability to run agenda‑driven meetings virtually or in person.
• Focus on a great customer experience with attention to detail in ongoing account management efforts.
• Knowledge of dealer management software systems (plus).
• Strategic thinker and problem solver.
• Willing and able to travel up to 50%.

Annual base salary range: $100,000 – $160,000, with additional incentive and long‑term compensation options available. Benefits include medical, dental, vision, 401(k) matching, life and disability insurance, paid time off, holidays, parental leave, and volunteer time off. The company offers a four‑day summer work week and a winter holiday break.

• Competitive compensation, benefits, and generous time‑off policies.
• 4‑Day summer work weeks and a winter holiday break.
• 401(k) / DCPP matching.
• Annual bonus program.
• Casual, dog‑friendly, and innovative office spaces.

CARFAX is an affirmative action / equal opportunity employer, providing equitable employment opportunities to all individuals regardless of any protected status. Reasonable accommodations are available for qualified individuals with disabilities. The company is a participant in E‑Verify.

For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].