Business Development Representative - Public Sector; Education and Academic Medical Centers

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real‑world enterprise environments every day.

As a Business Development Representative supporting our Public Sector team, you will play a critical role in driving pipeline growth across strategic Higher Education and Academic Medical Center accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, Public Sector environments.

You will focus on new logo acquisition, customer expansion, cross‑sell, and upsell opportunities. Partnering closely with Account Executives and cross‑functional teams, you will execute targeted account‑based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.

• Drive strategic outbound prospecting across Higher Education and Academic Medical Center accounts - including new logo prospecting and customer expansion through cross‑sell and upsell - using multi‑channel approaches (calls, email, Linked In, events, and campaigns).
• Conduct in-depth account and market research to identify high‑value opportunities within both prospect and existing customer accounts.
• Identify, engage, and build relationships with senior decision‑makers and influencers.
• Partner closely with Account Executives to develop and execute account‑based strategies and territory plans for both new logo and customer expansion plays.
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies.
• Qualify inbound and marketing‑generated leads, converting them into high‑quality sales opportunities.
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes.
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies.
• Consistently generate qualified pipeline aligned with territory revenue targets.
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce.
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates.

• 1‑3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results.
• Strong understanding of the US Public Sector.
• Demonstrated ability to engage mid‑to senior‑level stakeholders in complex organizations.
• Strong business acumen, curiosity, and strategic thinking.
• Excellent communication, organization, and time‑management skills.
• Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools.

• Join a global leader in Customer Experience (CX) and cloud technology.
• Be part of a high‑performing Enterprise West team with strong market opportunity.
• Competitive compensation with performance‑based incentives.
• Clear career progression within a global sales organization.
• Collaborative, diverse, and inclusive team environment.

Market‑competitive salary with an anticipated base compensation range: $48,600.00 – $85,400.00. The role may also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonab

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.