Sr. Sales Specialist - Connect

Job Overview

Amazon Connect is a rapidly growing cloud contact‑center service that enables customers to offer high‑quality, AI‑powered experiences for both agents and end‑users at lower cost. The Connect Sales Specialist plays a central role in positioning and selling the service across enterprise accounts, driving revenue growth and shaping the future of this service category.

• Drive revenue in a defined territory with multiple account teams and partners.
• Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations.
• Build deep relationships with customers to fully understand their business, solutions, and technical needs.
• Develop and execute comprehensive account/territory plans supporting multiple account teams to achieve revenue and win goals.
• Create and articulate compelling value propositions that address specific customer needs.
• Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
• Drive business development initiatives in partnership with the Go To Market Strategy team and Partner Development resources.
• Prepare and present business reviews to AWS senior management teams.

• 4+ years of contact center or 1+ years of industry experience in customer service/contact center.
• Bachelor's degree.
• 5+ years of developing, negotiating and executing business agreements.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules.

• Experience interpreting data and making business recommendations.
• Strong communication skills.
• Ability to navigate a complex sales environment.
• Experience selling into large enterprises.
• Proven track record of sales success over an extended period.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit (Use the "Apply for this Job" box below)./accommodations for more information.

Base salary range and benefits include: sign‑on payments, restricted stock units (RSUs), sales incentives, health insurance (medical, dental, vision, prescription), 401(k) matching, paid time off, and parental leave. Compensation varies by location.

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