Inside Sales Representative Aftermarket Services

Inside Sales Representative Aftermarket Services

Inside Sales Representative Aftermarket Services | Bristol, IN (North)

Regular Employee | Salary Non-Exempt

The Customer Service Representative will interface with clients to identify and recommend for purchase, parts and services associated with all product lines produced and capable of being serviced by the company. Answer inbound calls and perform outbound calls which identify new business opportunities, generate parts quotations and sales. Check for accuracy on all electronic orders and approve/release EDI sales orders. Address client concerns and resolve with accuracy, speed, and commitment to the result.

Issue and process return goods authorizations and facilitate timely payments. Will work independently as well as part of a team to ensure all interactions are completed to the customer’s satisfaction. This position may have the ability, at management’s discretion to work remotely and or as part of a hybrid work environment.

• Communicate issues to Technical Engineering support for solution.
• Coordinate with buyer for special part purchases.
• Determine vehicle specifications (on-line, file, or other data management systems).
• Expedite and follow-up on customer orders.
• Initiates sales calls to existing customers to assess the need for replenishing inventories.
• Know and understand the competitive landscape and communicate actively with leadership.
• Meet or exceed all individual including but not limited to 96% First Pass Answer Rate, and departmental performance metrics as defined by leadership.
• Order parts using company ERP system, on - line parts manuals, engineering prints, and photographs.
• Participate actively in special initiatives that contribute to sales, profit, process, procedure, and performance improvements.
• Prepare, issue, and follow up on all parts sale’s quotes with intent on quote conversion to a sale.
• Process sales orders and meet assigned individual sales quota.
• Provide support and guidance to shipping department personnel.
• Resolve customer service-related issues.
• Respond promptly, accurately, and professionally to customer inquiries (phone, e-mail, fax, EDI, Salesforce).
• Work collaboratively with vehicle sales teams to understand client expectations and deliver on service level commitments.
• Work directly with customers, identify solutions, leverage cross-selling and up‑selling programs to maximize revenues.
• Develop new and existing relationships with existing and prospective customers (internal/external), suppliers and industry professionals in order to increase revenue opportunities.
• Work toward client relationship development, client sales growth and supporting the outside sales team(s).
• During customer interactions, recommend, inquire, seek to understand customers and prospects to proactively seek opportunities to generate additional sales of, including but not limited to parts, field installation and other services currently provided by Utilimaster Aftermarket Services.
• All other duties assigned.

• Requires strong product knowledge of the operation and assembly of Utilimaster vehicles
• Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
• Knowledge of products;
  Walk-in Van, Truck Body, Trade master, Reach, Upfit
• Excellent verbal / Written Communications
• Computer skills including Office, Outlook, Salesforce, and Aurora
• Ability to interpret build orders, BOMs, and assembly prints
• Ability to problem solve
• Ability to work in a team environment and work independently
• Excellent attendance
• Customer Service / Customer Relations oriented
• Selling skills
• Detail / accuracy oriented
• Tactfulness
• Ability to negotiate with the customer
• Empathetic to customer issues when required
• Being able to handle a high stress environment
• Capable of high-volume call processing
• Bilingual in English/Spanish a plus.

• At-Home high-speed internet
• Participate and train associates on-site, when required
• Ability to travel, as required up to 10% of time
• Sustainment of 96% Answer Rate in call phone systems
• Monday-Thursday work scheduled 8:00am local time - 5:00pm…