Mgr, Inside Sales

Overview

Based in St. Louis, Core & Main is a leader in reliable infrastructure with a focus on water, wastewater, storm drainage and fire protection products. As a specialty distributor, we provide solutions to municipalities, private water companies, and professional contractors nationwide across municipal, non‑residential and residential markets. Core & Main’s 5,700 associates are committed to helping communities thrive with safe and reliable infrastructure.

Manage the day‑to‑day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service via phone, placing sales orders, requesting quotes, checking product availability, and handling other sales/service related questions. Provide high‑level customer service while maximizing sales and gross profit, maintain profitability through report analysis, trend identification and problem resolution. Operate a company or personal vehicle more than 20% of the work week;

subject to MVR report.

• Review estimates, quotes and sales orders written by inside sales staff.
• Observe and evaluate staff performance, provide instruction, assign duties, and administer guidelines for consistent quoting.
• Follow up with customers to ensure satisfaction and resolve issues related to product availability, price, warranty and delivery.
• Ensure staff receive adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Create purchase orders using line disposition; follow up on all sales orders, back orders and special orders to ensure full shipment.
• Maintain the Back Order Report daily and expedite pending back orders.
• Research and prepare sales orders and quotes for customers and outside sales staff per specifications.
• Provide reliable information on product specifications, suitability, pricing and availability.
• Act as the sales counter for in‑store customers; handle inquiries and problem resolution when outside salespeople are unavailable.
• Contribute to add‑on sales through a high level of product knowledge and participation in product knowledge meetings and workshops.
• Analyze and investigate solutions to achieve planned results by professional methods and practical experience.
• Manage a team of professional contributors and/or indirectly supervise support staff.

• Minimum age 18 years or older.
• Must pass pre‑employment assessment(s) if applicable.
• Education:
  
  BS/BA in a related discipline or equivalent experience.
• Typically 7+ years of experience in related field.
• Can have certification; advanced degree may offset less experience.
• Acceptable motor vehicle record (MVR) required; will run MVR report.

• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.

Core & Main is an Equal Employment Opportunity employer. Employment is based solely on merit and qualifications directly related to professional competence. We do not discriminate based on race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition, gender identity or expression, sexual orientation, marital status, public assistance status, citizenship, or any other protected characteristic.

No questions on protected characteristics are included in the application.