Chargé de qualité et formation junior (H​/F

Assistant Quality & Training Intern

To develop, optimize, and improve the commercial service of Hello Watt, we are looking for a Quality & Training Assistant Intern (H/F).

Reported to the Quality & Training Manager, you will be responsible for participating in the development of initial and continuous training for the comparator, solar, and renovation activities of our site in Valencia. You will also be in charge of ensuring the quality of the commercial discourse of the advisors and the respect of partner requests by conducting listening sessions and providing feedback to the advisors of the platform.

Quality Audit and Control:

• Conducting listening sessions of our sales staff as part of audits of our partners and our own continuous internal audits;
• Identifying discrepancies and areas for improvement in our practices to build corrective action plans to enhance the skills of our sales staff;
• Ensuring compliance with the requirements, processes, and quality level expected by our partners and in line with our internal standards;
• Managing and arbitrating the allocation of sales during multiple interactions between advisors;
• Developing indicators and generating reports on quality metrics.

Training and Support of Teams:

• Distributing and supporting the implementation of quality requests from our partners in the commercial discourse of our sales staff;
• Maintaining our internal knowledge base and training documents up to date;
• Co-leading training workshops for our sales teams (fun workshops, group coaching, refresher training, etc.);
• Providing written and/or oral feedback to sales staff following quality listening sessions to help them progress.

Partner Relations:

• Participating in quality committees, calibration committees, and direct contact with our partners;
• Taking minutes of meetings;
• Selecting and forwarding calls to our partners based on their criteria.

Office Management:

• Assembly, installation, and programming of PCs and workstations for new sales staff.

• Education:
  
  School of Commerce or Engineering,

• Good Commercial Discourse;
  Initiative, enthusiasm, and strong propositional skills

• Dynamic, persistent, pedagogic, attentive

• Sales Force:
  You master complex sales techniques, especially remote sales, and have a strong appetite for commerce.

• Tech-oriented:
  Comfortable with technology, you will use various digital tools to manage your activities.

• Human:
  You like to be close to your colleagues, listen to them, and help them progress. Your analytical skills, team spirit, and enthusiasm are additional assets that will allow you to succeed in this position.

• Knowledge of topics related to energy renovation or experience in sales would be a plus.

Why Hello Watt?

• To work with dynamic and committed teams

• To be at the heart of a fast-growing startup on a fascinating subject like the development of self-consumption

• To have responsibilities, autonomy, and a strong impact on the development of Hello Watt

• 20-minute phone interview with Alexis, our Quality and Training Manager, at the Valencia site
• Case study
• Interview with Julien, our Site Director

• Type of contract: (6 to 6 months)
• Start date:
• Location:
• Salary: