Insurance Customer Service

Job Description

Put your skills to better use. Karen Lyles-Farmers Insurance Agency in INDIANAPOLIS, Indiana, is looking for an individual with experience in the insurance industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options.

You will also be responsible for following up with customers to help ensure satisfaction. If you have proven experience as an account manager, we want to hear from you.

The pay range for this position is $13-$16 per hour, based on prior experience. This base rate is combined with commission and bonuses,
providing additional earning potential on top of the hourly wage.

In this position, we expect a 40-hour work week, with flexible days to accommodate your schedule. However, working hours are from 8 AM to 5 PM, Monday through Friday are required.

• Paid Time Off (PTO)
• Flexible Schedule
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Bonus Opportunities
• Appreciation Lunches and Outings
• Family Friendly-Family Focused
• Annual/Monthly Performance Review
• Paid Holidays

• Develop insurance quotes, make sales presentations, and close sales.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Property & Casualty License (desired, but not required)