Account Manager

Job Location: Indianapolis, IN
Reports to: Sales Director
Group: Euclid Medical
FLSA Status: Exempt
Employment Type: Full-time

About PPG
Precision Products Group (PPG) is a growing global leader in converting niche engineered materials for electrical, aerospace & defense, medical, and electrical industrial markets across the globe. PPG operates across multiple company divisions and brands, which include Cindus Corporation, Paramount Tube, Breyden Products, Saylor Technical Products, Euclid Medical, and PPG China. PPG has developed significant operational capabilities to serve a wide range of customers with unique solutions and products by leveraging decades of experience in their respective markets.

In supporting the customers and markets, PPG designs and builds highly customized engineered solutions and products using a collaborative team approach and partnership with our customers. PPG is a process driven organization that relies on robust engineering practices, highly skilled team members, and a customer-centric approach that delivers high-quality products to the market.

About Euclid Medical
Euclid Medical Products is a specialized manufacturer and supplier of packaging and processing solutions for retail pharmacies, hospitals, nutraceutical, and medical device industries. We combine deep industry knowledge with a commitment to quality and customer service to deliver products and support that keep our customers' operations running smoothly. Learn more at

Role Overview
The Account Manager is responsible for managing and growing relationships with an assigned portfolio of customer accounts within the Euclid Medical business of Precision Products Group, Inc. This role serves as the primary point of contact between PPG and its customers, ensuring exceptional service delivery, identifying new business opportunities within existing accounts, and coordinating cross-functionally with engineering, quality, and operations to meet customer requirements.

The ideal candidate combines strong relationship-building skills with a working knowledge of the products and services, program timelines, and strong understand of pricing to drive customer satisfaction and revenue growth.

• Serve as the primary commercial contact for an assigned book of customer accounts, building and maintaining strong, long-term relationships with key customer stakeholders.
• Promptly respond to and qualify inbound leads generated through the website, marketing campaigns, trade shows, and referrals.
• Maintain a disciplined follow-up cadence via phone, email, and video calls to move prospects through the sales funnel.
• Accurately log all lead activity, contact notes, account records, and pipeline status within the CRM system.
• Act as the escalation point for customer concerns related to quality, delivery, or service, coordinating internally with quality, production, and supply chain teams to drive timely resolution.

• Prepare accurate, professional, and timely quotations and proposals tailored to customer needs and specifications.
• Coordinate with estimating, engineering, and operations to ensure quote accuracy on large or complex orders.
• Track open quotes and follow up proactively to close or gather competitive feedback.

• Conduct virtual and in-person capability presentations and facility/process walkthroughs for prospective and existing customers, clearly communicating PPG's manufacturing capabilities and value.
• Develop and deliver tailored sales presentations that align PPG's solutions with customer challenges.
• Partner with engineering and other technical resources as needed to support complex or application-specific presentations.
• Conduct regular business reviews with customers to assess satisfaction, review performance, and identify continuous improvement opportunities.

• Engage in pricing and value discussions with customers and prospects, articulating total cost of ownership and ROI.
• Navigate customer budget cycles and procurement processes to advance opportunities to close.
• Work within established pricing guidelines while escalating exceptions to management as appropriate.
• Support contract negotiations, including terms, pricing adjustments, and annual price reviews, in partnership with sales and finance leadership.
• Track and report on account performance metrics, including sales volume, margin, forecast accuracy, and customer scorecards.