Strategic Relationship Executive; Account Manager) Indianapolis

Strategic Relationship Executive (Account Manager)

Indianapolis, IN

The Strategic Relationship Executive serves as the primary Account Manager for a portfolio of strategic accounts, with full ownership of retention, renewal, expansion, and account strategy. This role is accountable for driving long-term account value through proactive relationship management, revenue growth, and strategic partnership development.

The SRE serves as the primary point of contact following contract execution andleadsall critical client interactions byleveragingcross-functional resources. Success in this role requires strong commercial acumen, executive presence, and the ability toidentifyand mitigate risk while driving measurable business outcomes.

• Account Management: Act as the primary relationship owner for a defined portfolio of strategic accounts, prioritizing high-value and growth-oriented clients
• Complex Account Ownership: Manage complex client environments with multiple stakeholders and high-impact business outcomes
• Internal
  
  Collaboration:
  
  Utilize internal resources(Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships,troubleshoot issues, and position
  
  Authenticxfor growth and account saturation
• Account Strategy: Leadall critical account meetings, including
  
  Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.
• Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis
• Account Growth: Own renewals and the full expansion sales cycle from opportunity identification through close, in partnership with Sales as needed
• Post-Sales Ownership: Serve as the main point of contactimmediatelyafter a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)
• Risk Management: Proactivelyidentifyandflagriskin accounts (EX: revenue, account health) and collaborate internally/externally to address

• Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts.
• Sales Acumen: Identifying and executing expansion opportunities within existing accounts
• Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.
• Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.
• Data Management: Demonstratingexpertisein data management and ensuring strict adherence to CRM processes foraccuratereporting and account tracking.

The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business, Healthcare, Informatics, or a related field preferred.
• 5+ years of experience in a B2B, client-facing role with direct ownership of account outcomes (e.g., Account Manager, Customer Success Manager, or similar).
• Demonstrated track record of retaining and growing accounts, including upsell, cross-sell, and renewal management.
• Experience managing a book of business with revenue responsibility and consistently meeting or exceeding retention and expansion targets.
• Strong executive presence with the ability to build relationships and influence stakeholders across all levels of an organization.
• Proven ability to identify customer needs and translate them into business opportunities that drive value for both the client and the organization.
• Experience leading cross-functional initiatives to deliver on client outcomes, including working with product, sales, and operations teams.
• Highly organized with the ability to prioritize strategically, manage competing demands, and operate effectively in a fast-paced environment.

• This is a hybrid position based in Indianapolis requiring 2 days a week in office.
• Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
• Candidates must reside in the USA and be authorized to legally work in the USAwithoutrequiring employment visa sponsorship now or in the future.
• All your information will be kept confidential according to EEO guidelines.

The above job description is not intended to be an all-inclusive list of duties and standards of the…