Catering Sales & Operations Manager

Catering Sales & Operations Manager

The Catering Sales & Operations Manager is responsible for leading and growing the catering business across multiple restaurant locations. This position owns the catering sales strategy, develops new business, manages client relationships, leads the catering team, and oversees the successful execution of catering events from initial inquiry through completion. The ideal candidate is a strong sales leader and relationship builder who is results-driven, highly organized, and comfortable managing both sales and operations.

• Own the overall catering sales strategy and revenue growth across multiple restaurant locations.
• Lead inside and outside sales efforts, including prospecting through cold calls, email outreach, networking, community involvement, client visits, and other business development activities.
• Build and maintain strong relationships with new and existing clients while driving repeat business, referrals, and long-term partnerships.
• Directly manage and develop two Catering Sales Representatives responsible for inside and outside sales, as well as two Catering Operations team members responsible for catering preparation, packaging, delivery, pickup, setup, timing, and event logistics.
• Set individual and team sales goals, monitor performance, lead regular sales meetings, establish priorities, and hold the team accountable for results.
• Train and coach team members on prospecting, sales, closing, client relationships, follow-up, and operational expectations.
• Assist with challenging accounts, proposals, negotiations, and client issues.
• Oversee the complete catering process from initial inquiry and booking through preparation, delivery, event execution, and client follow-up.
• Partner closely with General Managers, kitchen teams, and restaurant leadership to ensure catering orders are accurately entered, communicated, scheduled, prepared, delivered, and executed on time.
• Ensure consistent catering menus, portions, packaging, presentation, service, and operational standards across all locations.
• Develop and maintain consistent catering procedures and processes across the restaurant group while identifying opportunities to improve efficiency and execution.
• Manage the catering menu program, ensuring menus and packages align with customer demand, restaurant capabilities, operational efficiency, and profitability.
• Monitor catering revenue, sales performance, costs, margins, and overall profitability; identify opportunities to increase revenue and improve financial performance.
• Ensure accurate pricing, discounts, deposits, invoicing, payment collection, and proper attribution of catering revenue, labor, tips, and expenses to the appropriate restaurant location.
• Maintain accurate client, sales, event, and financial records and provide regular catering performance reporting to leadership.
• Follow up with clients after events to ensure satisfaction, strengthen relationships, and identify additional sales opportunities.
• Resolve operational or client issues quickly and effectively while maintaining a high level of customer service.
• Ensure the catering operations team has the appropriate staffing, equipment, supplies, and information needed to successfully execute events.

• Proven experience in sales, catering, hospitality, restaurant operations, or business development.
• Demonstrated success generating new business and achieving sales goals.
• Previous management or team leadership experience.
• Strong sales, negotiation, presentation, communication, and relationship-building skills.
• Highly organized with the ability to manage multiple clients, events, employees, and restaurant locations.
• Strong understanding of restaurant and catering operations.
• Comfortab…