Clinical Sales Account Manager

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.

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As part of H1’s hiring process, all candidates are required to participate in an in‑person final interview. Depending on your location, this may require travel.

The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.

As a Strategic Account Manager - Clinical Lead, you will be a member of the H1 Account Team for one of H1's top 20 pharmaceutical accounts. You will develop deep, trusted relationships with Clinical team stakeholders, serving as the primary point of contact and product expert for H1's Clinical suite. Deeply embedded in your client's organization, you will understand the pressures of trial timelines and site performance, position solutions that address their evolving needs, and help them unlock the full value of H1's data solutions and AI‑powered Clinical solutions.

This is a quota‑carrying role responsible for driving account retention, renewal readiness, and expansion across ARR and Services opportunities.

This role requires a hybrid schedule with regular onsite work at client locations in Indianapolis, Indiana. Candidates must be located in Indianapolis or within a reasonable commutable distance to be considered.

• Lead discovery conversations, product demonstrations, and other sales activities to qualify expansion opportunities and communicate the value of H1's Clinical product suite.
• Build trusted, consultative relationships with mid-level stakeholders across Clinical Operations, Site Selection, Feasibility, Patient Recruitment, and Regulatory functions, serving as a knowledgeable and reliable point of contact throughout the customer lifecycle.
• Execute multi‑stakeholder account strategies that drive retention, renewal readiness, and expansion, identifying and progressing ARR and Services upsell opportunities across therapeutic areas, geographies, and study phases.
• Support Executive Business Reviews by contributing account health insights, product utilization data, and strategic expansion narratives that demonstrate H1's value in accelerating trial timelines and reducing site risk.
• Proactively monitor accounts for risk signals, including low adoption, stakeholder turnover, or competitive activity, and develop mitigation plans to protect against churn.
• Become a deep product specialist in H1's Clinical suite, staying current on new features, use cases, and the evolving landscape of clinical trial data needs to credibly advise customers and internal teams.
• Translate customer feedback and unmet needs to shape H1's roadmap for Clinical‑focused solutions.
• Maintain rigorous CRM hygiene and accurate pipeline and revenue forecasting for your accounts, providing timely deal progression updates to leadership.
• Partner with other members of the Account Team (Account Director, Customer Success Managers, and Implementation Managers) to ensure seamless onboarding, ongoing engagement, and escalation support.

You are a strategic,…